So a few months back we were figuring out if it would be better to leave AOL, but first we would try to get a loyalty deal with them (we have been with them since dial-up, about 7 years) so we phoned them, they offered us a great sounding deal of £17.99 a month for 8mb Gold broadband and free evening and weekend calls (especially for loyal customers).
This seemed much better than what we had before (4mb Gold for a massive £24.99 a month.)
Me being me knew there might be a catch so I asked them if we would be put under a new contract, they said no.
I thought there is nothing to lose, even if I didn't like what they offer me I can move at any time. So I went for it, and it was activated the next month.
From about February last year I noticed that my connection was being subject to a speed cap this had got too much as I could hardly web surf at peak times (5 computers in the house)and after phoning them they said they would remove it the next month, 3 months later and nothing. I phoned again and was told that I had been downloading over their 10 GB monthly limit (I had no idea; I thought it was 60 GB). I just said ok and put the phone down.
I could not be bothered to try again so the next call I made 2 weeks ago, was to ask for my MAC code as usual with all their customers they tried to offer me stuff and ask me why I was leaving and I explained it all, but they wouldn’t have any of it, and in the end I just demanded it. To my surprise was confronted with "if you leave now you are breaching your contract and will be fined". I talked to them and asked them what contract; they said “the one when you got the loyalty deal”.
I told them that I had not agreed to any new contract and specifically asked if there was going to be a new one and they said no. All they could say was you agreed to the email, even though I hadn't received an email!!!!
Anyway I just asked for the MAC code any way thinking that I will just change and pay the fine as the internet was just too slow.
It has been 2 weeks and I have not received it. I have phoned them and they are refusing to give it to me, even though I stated that it’s against the law to not give it to me. What can I do?
What is going on?
This is the speed i am getting every evening:
As you can see it is impossible to game with this and is stupidly low compared to my normal 6MB day average.
Having 5 different computers and 2 PS3's and a DS and PSP means we can only connect 1 and this is only for web browsing. (never really connect/use all at once)
This seemed much better than what we had before (4mb Gold for a massive £24.99 a month.)
Me being me knew there might be a catch so I asked them if we would be put under a new contract, they said no.
I thought there is nothing to lose, even if I didn't like what they offer me I can move at any time. So I went for it, and it was activated the next month.
From about February last year I noticed that my connection was being subject to a speed cap this had got too much as I could hardly web surf at peak times (5 computers in the house)and after phoning them they said they would remove it the next month, 3 months later and nothing. I phoned again and was told that I had been downloading over their 10 GB monthly limit (I had no idea; I thought it was 60 GB). I just said ok and put the phone down.
I could not be bothered to try again so the next call I made 2 weeks ago, was to ask for my MAC code as usual with all their customers they tried to offer me stuff and ask me why I was leaving and I explained it all, but they wouldn’t have any of it, and in the end I just demanded it. To my surprise was confronted with "if you leave now you are breaching your contract and will be fined". I talked to them and asked them what contract; they said “the one when you got the loyalty deal”.
I told them that I had not agreed to any new contract and specifically asked if there was going to be a new one and they said no. All they could say was you agreed to the email, even though I hadn't received an email!!!!
Anyway I just asked for the MAC code any way thinking that I will just change and pay the fine as the internet was just too slow.
It has been 2 weeks and I have not received it. I have phoned them and they are refusing to give it to me, even though I stated that it’s against the law to not give it to me. What can I do?
What is going on?
This is the speed i am getting every evening:
As you can see it is impossible to game with this and is stupidly low compared to my normal 6MB day average.
Having 5 different computers and 2 PS3's and a DS and PSP means we can only connect 1 and this is only for web browsing. (never really connect/use all at once)
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