Hello guys!
I am suffering some sound distortion problems when my GPUs are under heavy load (when I am not using CUDA is fine) and I was wondering if some of you would have a bit of advice.
I have a Threadripper 3960X in this board with a Gigabyte Eagle OC 3070 and a Gigabyte Gaming OC 3090 (both in the PCI-E x16 slots). Besides that, the computer has 64Gb of RAM, a couple of NVMEs, a couple of SSDs, 3 internal SATA HDDs and 4 external USB HDDs. The power supply is a Seasonic X-1250. The PSU is getting old, but it is still kicking. Regarding the operating system, it is the last version of Windows 10. Also, before the current GPUs, I had a 2080 and a 980, also under heavy load, and I did not experiment audio issues with them.
The problem happens when using the mobo sound output, and it is the same if I use the optical output or the plain line out. If the GPUs are not working everything is fine, but when they kick in (let´s say both at 50%-60% load) you can hear the sound crackling. Yesterday I also heard something similar to a crazy white noise, but then I discovered that this was the sound chip increasing its volume orders of magnitude an causing heavy clipping. When set the volume almost to zero, you could hear the music again, so I wonder if this is at the core of the problem.
I have tried the usual stuff: rolling back to the basic Windows drivers, disabling the rest of sound devices, disabling all the enhacements... but nothing seemed to work. To be honest, I did not have the crazy white noise anymore, but the crackling was still there. I also tried with the 3090 plus the 2080, the 3090 alone... but results were mostly the same, so I put the 3070 back.
At the beginning I thought that it could be a power issue, but I don´t think it is the case, since the 2080 and the 980 consume more power than the 3090 alone. Also, it is worth mentioning that the same day I replaced the cards (this Friday) I updated Windows 10, and a few things changed with the update.
At the moment I am using the audio from the 3090 and I disabled the on-board audio. Everything is totally fine this way, and the computer is very stable. However, I would like to know what is going on with the mobo. I hope I don´t have to RMA it because the machine is used for research and, in the current situation (working from home) I totally need it running. It would be also quite a nightmare to have to disassemble it...
Thank you!
I am suffering some sound distortion problems when my GPUs are under heavy load (when I am not using CUDA is fine) and I was wondering if some of you would have a bit of advice.
I have a Threadripper 3960X in this board with a Gigabyte Eagle OC 3070 and a Gigabyte Gaming OC 3090 (both in the PCI-E x16 slots). Besides that, the computer has 64Gb of RAM, a couple of NVMEs, a couple of SSDs, 3 internal SATA HDDs and 4 external USB HDDs. The power supply is a Seasonic X-1250. The PSU is getting old, but it is still kicking. Regarding the operating system, it is the last version of Windows 10. Also, before the current GPUs, I had a 2080 and a 980, also under heavy load, and I did not experiment audio issues with them.
The problem happens when using the mobo sound output, and it is the same if I use the optical output or the plain line out. If the GPUs are not working everything is fine, but when they kick in (let´s say both at 50%-60% load) you can hear the sound crackling. Yesterday I also heard something similar to a crazy white noise, but then I discovered that this was the sound chip increasing its volume orders of magnitude an causing heavy clipping. When set the volume almost to zero, you could hear the music again, so I wonder if this is at the core of the problem.
I have tried the usual stuff: rolling back to the basic Windows drivers, disabling the rest of sound devices, disabling all the enhacements... but nothing seemed to work. To be honest, I did not have the crazy white noise anymore, but the crackling was still there. I also tried with the 3090 plus the 2080, the 3090 alone... but results were mostly the same, so I put the 3070 back.
At the beginning I thought that it could be a power issue, but I don´t think it is the case, since the 2080 and the 980 consume more power than the 3090 alone. Also, it is worth mentioning that the same day I replaced the cards (this Friday) I updated Windows 10, and a few things changed with the update.
At the moment I am using the audio from the 3090 and I disabled the on-board audio. Everything is totally fine this way, and the computer is very stable. However, I would like to know what is going on with the mobo. I hope I don´t have to RMA it because the machine is used for research and, in the current situation (working from home) I totally need it running. It would be also quite a nightmare to have to disassemble it...
Thank you!
. I asked Gigabyte technical service and their very quick advice was to go to the BIOS and disable PCI 4.0, something that looks like a very crappy solution in my humble opinion, but also a problem they faced in before. I have the computer working and I am using an external USB card now (I wanted to buy it anyway) but I will just give it a try, out of curiosity, as soon as I can restart it. I just want to see if they are right or not.