appalling adobe support!

MuGeN

MuGeN

MuGeN

Associate
Joined
21 Oct 2008
Posts
1,679
Location
Mooching... in your house
does anyone have a contact number for a british adobe support center? i have been on hold all morning to different foreign places who once i get through have no idea what i'm on about and them fob me off with a new number!!!

i have cs4 design premium installed on my imac and macbook (which is fine) but its also installed on the imac i got which went faulty after 1 week and was send back - it had heavy graphics card problems and i couldn't access the computer to deactivate cs4 so it thinks i have it installed on 3 machines and as a result has locked me out...

you'd have thought that was simple to resolve no? jeez!
 
live chat was rubbish, it was like talking to a child...

that number EVH couldn't help unfortunately wrong department :(

how incredibly frustrating :mad: - i've literally wasted 2 hours on this trivial problem.
 
they all just give me the number which requires (it would seem) up to a 20 minute wait to then only be put through to a monkey who barely understands what i'm saying.
 
naah sorry glitch it is not as easy as that, every number i got through to (including that one) had me waiting for ever and no one understood the issue, i finally gave live chat a go and she sorted it in about 3 minutes...

guess it comes down to who you get on the other end of the line...
 
Burnsy2023 said:
EVH, piracy talk will only get you a holiday. Please refrain from any more :)
Click to expand...

Harsh.. was just saying this is the exact condition that drives people to it :o

Glad it was sorted easily in the end. I hate getting through to a know-nothing, it's disheartening.
 
MuGeN said:
naah sorry glitch it is not as easy as that, every number i got through to (including that one) had me waiting for ever and no one understood the issue, i finally gave live chat a go and she sorted it in about 3 minutes...
Click to expand...
Did you speak to someone with a Dutch accent?

I've got the number written down somewhere at home but I've called them about a dozen times in the last few months, always spoken to someone with a Dutch accent and always had my problem fixed in 5 minutes, without exception.

Perhaps I've got a commercial contact number from my IT days, but I could have sworn I got it from the prompt screen on my copies of CS3 Web Premium and CS4 Design Premium.
 
You must log in or register to reply here.
Back
Top Bottom