Appears 123reg wanted in on the free advertising

Mynight · 18 Apr 2016 at 23:02

http://www.theregister.co.uk/2016/04/18/123reg_titsup_customer_vpss_gone/

Looks like they ran a script that deleted their VPS users data. However this one is legitimate

.

Unfortunately no numbers on users affected but I imagine it's rather substantial considering their popularity (heavy Adsense spending).

No idea if they backup the sites.

Energize · 19 Apr 2016 at 00:14

Working at a co-locating web hosting company myself I have to say that 123-reg are one of the worst businesses that I have to deal with, their website is beyond slow and their customer service is abysmal, it's a stretch to call it a UK web hosting company when all their support team are foreign and have dire communication skills.

abdidas · 19 Apr 2016 at 00:42

I registered a domain via 123-reg, nothing but headache. Not surprised they doing this to their customers.

Caged · 19 Apr 2016 at 00:43

123-reg are clowns. When you call them they ask you to confirm characters from your password, which shouldn't be possible if they are handling it correctly.

Every business needs the notion of a support PIN that you can generate each time you need to call that proves you have already performed verification. Google Apps does this, so do Gandi.

crapler8 · 19 Apr 2016 at 06:57

123 reg is very bad quality don't bother

HAz · 19 Apr 2016 at 09:11

I hate their website its just awful.

Nyvo · 19 Apr 2016 at 10:13

As someone who worked for 123-Reg/Webfusion for just over 4 years, I'm really not suprised by this.

EGuitarStar · 19 Apr 2016 at 11:20

http://www.bbc.co.uk/news/uk-scotland-highlands-islands-36080667

The website of Scottish League Cup winners Ross County has been accidentally deleted, causing problems for the club selling tickets.

I use 123-reg's services but luckily none of the sites I manage or have have been affected.

nine_tails · 19 Apr 2016 at 11:34

Which is a good alternative provider?

SMN · 19 Apr 2016 at 11:37

I've been using Ukhost4u for about 8 years now, they have a few outages every now and then and some unadvertised maintenance but as a whole they are pretty decent.

Daniel · 19 Apr 2016 at 11:41

I am one of the customers who has had their VPS deleted. 123reg ran their script at 7am but luckily my backup runs at 4am and FTP's the backup to my NAS at home.

123reg are asking customers to reimage their VPS but it's not as simple as that. Some customers have tried this and it is taking over 10 hours. You also got to configure your webserver from scratch.

If you got to do that then you may as well shop around and go elsewhere. I have no confidence at all in 123reg anymore. They corrupted my databases in February due to a power outage which put my VPS offline for a week and now this. Four days in and customers are non the wiser if their data can be recovered.

Cosimo · 19 Apr 2016 at 12:00

Someone must have read this:

https://forums.overclockers.co.uk/showthread.php?t=18727311

nutcase · 19 Apr 2016 at 14:24

Daniel said:
I am one of the customers who has had their VPS deleted. 123reg ran their script at 7am but luckily my backup runs at 4am and FTP's the backup to my NAS at home.

123reg are asking customers to reimage their VPS but it's not as simple as that. Some customers have tried this and it is taking over 10 hours. You also got to configure your webserver from scratch.

If you got to do that then you may as well shop around and go elsewhere. I have no confidence at all in 123reg anymore. They corrupted my databases in February due to a power outage which put my VPS offline for a week and now this. Four days in and customers are non the wiser if their data can be recovered.

Being that everyone (who can) would be uploading all their data again at potentially the same time, I wonder how much capacity they have!

thebennyboy · 19 Apr 2016 at 14:35

I was considering these guys for my VPS at one point, glad i chose someone else.

ScarySquirrel · 19 Apr 2016 at 15:28

nine_tails said:
Which is a good alternative provider?

http://cloudabove.com/, formerly known as South West Broadband, they are AMAZING! If you're looking for hosting with brilliant, personal customer service then check them out. I'm not affiliated with them in any way, just a very happy customer of 3+ years.