Apple care - they took my credit card details Question

craptakular · 8 Nov 2008 at 12:11

Hi,

my macbook power adapter died, replaced fuse still dead. Borrowed my mates power adapter which works, and works with my plug so its defo my adapter.

Anyway, phoned Apple who are gonna replace it for free. They want me to send the old one back when the new one turns up, again fine. Should I tke photo's of the adapter and photo's of my mates working one? Basically get pickies of the pins of the plug?

I also look on the negative side and automatically assume they will try to shaft me at the earliest opportunity like every other company.

they took my credit card details incase they decide I broke the power adapter and then can charge me.

Am I worried over nothing?

iSam · 8 Nov 2008 at 13:02

Don't really know what you are getting at?

Why would you take photos of the pins?

Send back the one that has gone kerput and they will send you a new one. They take the credit card as security and ID.

craptakular · 8 Nov 2008 at 13:34

If they decide its my fault it doesnt work then they charge me! I haven't touched the adapter, left the macbook on over night, woke up and the adapter is dead.

On the phone the woman asked if all the pins were ok, I said yes. So, If I take photo's I can argue my case.

Anyway its hypothetical atm.

Sounds like I'm worrying over nothing anyway.

iSam · 8 Nov 2008 at 13:37

Oxy said:
If they decide its my fault it doesnt work then they charge me! I haven't touched the adapter, left the macbook on over night, woke up and the adapter is dead.

On the phone the woman asked if all the pins were ok, I said yes. So, If I take photo's I can argue my case.

Anyway its hypothetical atm.

Sounds like I'm worrying over nothing anyway.

Right, I catch your drift. Take photos and makes sure they are dated.

They won't charge you if you don't want to be. They will ask you if you want to buy another before charging you.

malef!c · 8 Nov 2008 at 17:55

If they do charge for something you didn't do you could always pull the chargeback trick.
I would tend to agree that you should take some snaps to protect your back!

kenshinu · 8 Nov 2008 at 18:59

They did this for my friend and he refused to give them his CC details as he didn't break it. He did get a new one and didn't give them his CC details...

unknowndomain · 8 Nov 2008 at 22:25

Its actually done because they send out the new one before receiving the old one and they do not want you to steal their power adaptor. If you were against the idea they would send you an empty box for the old one and then send the new one out once they received the old one back.

Apple are not going to screw you like every other company out there.