Apple Replacement Policy

[sandy10]

Hi, I have an iPhone 3GS on O2 which I received in February. Didn't take out insurance

About 1 month ago, I dropped it, which smashed the screen, which I have subsequently had repaired by a "local" mobile phone shop.

The phone worked perfectly, but 2 weeks ago, the signal began to become intermittent - it never goes above 2-3 bars and often loses signal totally.

I had it sent back to O2, who advised it's been misaligned (?) and would cost £300-00 to repair, which I declined.

The girl in the O2 shop advised me to take it into the Apple Genius Bar and see what happens - do they replace faulty items of this nature?

 

[Deleted member 651465]

You voided your warranty when you got the local phone shop to repair the screen.

If they used genuine Apple parts then you might be alright, but that's a gamble you would have to take.

 

[sandy10]

Well, It's hardly a gamble really, I can't lose as the phone is pretty much useless now anyway.

Here's hoping the "Genius" is a fake!

 

[Deleted member 651465]

Well, they could take the phone apart.. see the screen.. then put it back together because it's not covered anymore.

You lose the time without the phone, hence it's a gamble. Worth a shot though.