'Application Support' Jobs

edscdk · 4 Feb 2011 at 12:41

vonhelmet said:
Go along and ask. There's no shame in that - you're not psychic after all. .

also it will give you more experience in interviews and the stupid questions they will ask... even if the jobs not for you its good experience to go to interviews...

it will prepare you for ... where do you see yourself in 3 years? give an example of where you worked well in a team?, give an example of where you overcame a difficult problem?

Mr^B · 4 Feb 2011 at 12:42

How do you get "generally" trained? That's even vaguer than saying "Application Support".

<pedant>...and, technically, XML isn't a language.</pedant>

I dread to think of the quality of C# code being generated by someone who's had "a bit of training", probably like most of the code that I get shipped from off-shore development teams...

I'm not sure I'd like the sound of it, you still have utterly no idea what is going to be involved...still sounds suspicious to me.

[TW]Fox · 4 Feb 2011 at 12:44

edscdk said:
application support could mean two things

1) supporting word, excel, outlook

or

2) supporting bespoke applications by updating code debugging, messing with SQL tables etc etc etc

however I woulc consider 1 to be "Application support" and 2 to be "application development / programmer"

This is the point I was trying to make, you did a better job of it

randal · 4 Feb 2011 at 12:48

There are various flavours of App Support, I manage a team of OSS app engineers supporting (you guessed it) operational applications for the company, directly related to what the company does to earn revenue. There are also other app teams supporting business apps (Business Objects etc..).

Our roles include sys admin across all OSs, SQL, Ingres, Netcool, etc.. A lot of companies are trying to split their App support into infrastructure and application, however I really can't see this working as a lot of applications are intrinsically ingrained in the OS.

I'd definitely get more information as to what the role entails, and what the remit of support is. I'm dreading the day they take OS and hardware away from us and we become a pure app support group.

[TW]Fox · 4 Feb 2011 at 12:51

randal24 said:
There are various flavours of App Support, I manage a team of OSS app engineers supporting (you guessed it) operational applications for the company

You have engineers in support roles? Isn't that a huge waste of money?

randal · 4 Feb 2011 at 12:53

I work in telecoms, we're masters of wasting money.

Seriously though, I think it's just titles. My guys are essentially sys admins, with the hardware/build side thrown in.

Slogan · 4 Feb 2011 at 12:53

Mr^B, my concise version of events in that post wouldn't have been suitable for a job-specification but I was trying not to bore everyone. The general training wouldn't be 'a bit of everything' but rather a general overview of their softwares (they're a software company). I assume with further training you can specify which area of that you wish to go into.

The role of developing was never insinuated. It was just my concern that it might have been heavily related to the role of application support, which it doesn't seem to be having had the discussion. Oh and XML is surely a markup language?

edscdk · 4 Feb 2011 at 13:01

Slogan said:
Hey folks,

"in technical support", and "as being 'application support' related, "

that will be working on a call loggin (possibly just about 1st line) desk then I bet!

why would you describle a 'application support' role as only 'related'... i bet the will not tell you how much it pays (because it will be 12k)

go for the experience regardless the last thing you want is to see the perfect job and fall flat on your fase because its the first interview you have ever been to

Slogan · 4 Feb 2011 at 13:15

The use of the word related is my own wording, not that of the recruiter. It had been technical support up until I got that e-mail back and that was the first time I saw the term application support - which could mean the exact same thing or a number of other things. As for the wages, they were disclosed and were far more substantial than that, which makes me think it's something a bit more than basic 1st line support (not that there's anything wrong with that).

Having been on the job lookout for quite some time now, I think I would be foolish not to show a real interest. The amount of opportunities for graduates outside of direct development aren't abundant.