apps do not work on my android phone through bthub wifi. (is connected though)

mikeyaj

mikeyaj

mikeyaj

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On Saturday morning (11th march 2017) i noticed that my Samsung galaxy s7 edge was no longer working on WiFi to my btsmart hub.

I could browse the internet with seemingly no trouble on the browser through wifi. wifi was connected

However Facebook, Google plus, Instagram ...... Any app would not work through WiFi.

Thought it was my phone but after reinstalling everything on my phone it's clear it's the bt hub

I have no idea have to get things back to the way they were before saturday.

it's strange as i can contect to wifi, it's just apps aren't working. tried connecting to wifi at work, at friends, on the bus etc etc and everything works fine. just not on my bt at home

Please please please somebody explain my issue and help me fix it.
 
That's what I thought but the bt forums tantrum at me for bringing that up as i have no real evidence to suggest that.

Nobody will actually suggest a solution to it and instructions on how to fix it lol

Please..... Anyone lol
 
IPv6 is working completely fine for me.

I'm guessing this is the main wifi and not the extra BT public wifi network? Have you tried changing channels to see if that help? Smart wifi is absolute pants, I found manually sticking to a channel was best for stability.

Also might be worth a go, forgetting the network on your phone, and then reconnecting?
 
Already forgot the network on my phone. That didn't work

This is the main WiFi smart hub in my home.

I have no idea how to change channel. An actual guide would help in step by step order.

I'm no novice but i no nothing about internet connection jargon
 
Can you maybe try with a different access point connected to the BT hub? Or maybe just replace the router entirely.

Just to make sure, are parental filters disabled? Might need to check on My BT for this.
 
Just since you're trying everything (and I appreciate "nothing changed") but it might be worth disabling or changing either 2.4Ghz or 5Ghz radios.

I know Macbooks have a nightmare trying to connect to BT Homehubs as both 2.4 and 5Ghz radios use the same SSID and it confuses the hell out of them and they don't connect.
 
Orcvader said:
Can you maybe try with a different access point connected to the BT hub? Or maybe just replace the router entirely.

Just to make sure, are parental filters disabled? Might need to check on My BT for this.
Click to expand...

how do i connect to a different access point??????

my WIFI works perfectly everywhere with the phone apart fro at home where only google and samsung brower can run through wifi on my home hub.

parental filters already disabled
 
RoyMi6 said:
Just since you're trying everything (and I appreciate "nothing changed") but it might be worth disabling or changing either 2.4Ghz or 5Ghz radios.

I know Macbooks have a nightmare trying to connect to BT Homehubs as both 2.4 and 5Ghz radios use the same SSID and it confuses the hell out of them and they don't connect.
Click to expand...

already done both
 
mikeyaj said:
how do i connect to a different access point??????

my WIFI works perfectly everywhere with the phone apart fro at home where only google and samsung brower can run through wifi on my home hub.

parental filters already disabled
Click to expand...
Sorry, I meant buying a seperate access point (like these) which connects to the main router via cable and broadcasts its own signal, useful for extending the range of your wireless. Would let you know if its the wifi on the BT hub at fault or the actual BT connection. Alternatively, set a hotspot on Windows if you have a PC with a wireless adapter: https://www.howtogeek.com/214080/how-to-turn-your-windows-pc-into-a-wi-fi-hotspot/
 
Orcvader said:
Sorry, I meant buying a seperate access point (like these) which connects to the main router via cable and broadcasts its own signal, useful for extending the range of your wireless. Would let you know if its the wifi on the BT hub at fault or the actual BT connection. Alternatively, set a hotspot on Windows if you have a PC with a wireless adapter: https://www.howtogeek.com/214080/how-to-turn-your-windows-pc-into-a-wi-fi-hotspot/
Click to expand...

the wifi signal is perfect. i'm not sure you understand. wifi is working

using APPS on my phone through wifi such as google play store, facebook etc etc etc not working
 
I've seen cases where a device can connect to the wireless just fine but have very restricted access to certain things. Shouldn't be for the case for the BT hub, but some business grade wifi can block certain traffic and only allow basic browsing.

Having a proper read over everything again, can other people use Facebook/Instagram/etc with their own devices connected to your wifi? If they can then it's possibly some strange compatibility thing with your phone and the BT hub. If they can't, then replace the router with something else and see if that works. If that doesn't work either, call BT up as it could be an issue on their end.
 
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