Aquiss

mr griffin · Sunday at 22:47

On Holiday said:
Your traffic to that IP address is being routed via Limburg, Germany.
Not really their fault, but I'm sure Aquiss' upstream provider could route another way to prevent that if they were aware.

I have 8ms from Zen.

Its always been in Germany its a German server, my latency is about 3 times what it used to be on old ISP and when I joined Aquis. Just seems strange

mr griffin · Sunday at 22:49

Disco_P said:
Maybe the server moved?

No I don't think so I asked one of the admins there and he said it hadn't
It's silly, but i'm just used to seeing a very low latency on there for years, now its feeling like I'm back on Virgin media

On Holiday · Sunday at 23:13

mr griffin said:
Its always been in Germany its a German server, my latency is about 3 times what it used to be on old ISP and when I joined Aquis. Just seems strange

The IP you've given is for a server hosted by OVH in (or extremely close to) Dunkirk, France.

mr griffin · Monday at 07:33

On Holiday said:
The IP you've given is for a server hosted by OVH in (or extremely close to) Dunkirk, France.

That's probably why I used to get good latency then living in the Se England.

aquiss · Monday at 07:46

I don't want to be that guy, but this is the sort of request that really should come into our support desk so we can investigate.

We have made no changes since, so I suspect something upstream of us may have changed.

mr griffin · Monday at 12:26

aquiss said:
I don't want to be that guy, but this is the sort of request that really should come into our support desk so we can investigate.

We have made no changes since, so I suspect something upstream of us may have changed.

I can do that. It would be great if you could investigate it. Reason I didn't is it's quite trivial

mr griffin · Tuesday at 18:53

restarted ont and router and it's back to 6ms where it should be, so maybe that all it needed.

On Holiday · Tuesday at 21:30

mr griffin said:
restarted ont and router and it's back to 6ms where it should be, so maybe that all it needed.

Nah, nothing to do with anything within your control here.
It was something between Aquiss' upstream provider and the server provider - one or the other has applied a change to routing. I suspect the former, as they run a tight ship when it comes to the network.

Dave85 · 2026-01-15T17:14:35+0000

Due my renewal in next few months. Service has been great so will see what the pricing is like again as think the package im on doesnt exist anymore from the site.

aquiss · 2026-01-15T17:35:41+0000

Dave85 said:
Due my renewal in next few months. Service has been great so will see what the pricing is like again as think the package im on doesnt exist anymore from the site.

You do realise you don't have do the renewal dance with us? Once your min contract completes, you remain exactly as you are, but in a daily rolling contract.

Dave85 · 2026-01-15T17:39:39+0000

indeed I'm aware it was more in comparison to others at this point as things have moved along. Seen better offers even from you guys for newer customers and had some new providers pop up in this area. Along with some use changes as upload has my use pattern had changed.

Gazanimal · 2026-01-16T17:56:36+0000

Well my CityFiber install should happen on Monday. Fingers crossed it all works out great and the 2.5Gb connection works without a hitch.