Arctis 7 Wireless owners...

MrDavies · 5 Jul 2018 at 02:29

Hi guys,

It seems like overnight the sound quality of my SteelSeries Arctis 7 headset has taken a hammering. I've just come home, and whilst the overall sound quality is still rather impressive it seems interjected with low volume crackle and some distortion.

I've haven't changed a thing so there's no variables. I have just tried using a different USB port for the Bluetooth receiver and reinstalling the driver software but to no avail. It's particularly prevalent on highly over-produced music like Woodkid etc.

Has anyone had anything similar?

Have they simply broke?

I'm not a massive audiophile and bought them based on many reviews and was really impressed when I took delivery as I've never had a headset anywhere near this price before but this has really annoyed me today. I can't unhear it.

Thanks in advance.

SteelSeries UK · 5 Jul 2018 at 13:35

Hey MrDavies, I manage the UK market for SteelSeries. Can you send me an email at [email protected] outlining the issue and ill do what i can to help resolve it.

MrDavies · 9 Jul 2018 at 17:34

Wonderful, thank you. I will pop an email across in the morning.

DJ85 · 9 Jul 2018 at 17:37

Could be the battery inside, I had a pair of wireless Sony’s and they’d been charged and used so many times that the internal battery wouldn’t keep charge for long anymore giving a crackling sound like you mention, I put them back and swapped for the arctis 7’s which have been amazing so far

MrDavies · 9 Jul 2018 at 17:48

It can't be the battery as I've not had them long. Unless it's happens quickly.

Do you have them setup in a specific way, with a third party equaliser etc? I'm not savvy with audio at all.