Are we in the wrong ?
- Thread starter Paul11
- Start date
Associate
- Joined
- 14 Oct 2006
- Posts
- 486
I think you will find that every printer in the country operates the same policy.
So you would have to print them yourself,if you want to be able to justify signing off on a proof and then complaining afterwards about an error.
Last edited:
if you want to have printing done by us or not is totally your choice, but to start bad mouthing us is another
matter
Last edited:
Its hard to state exactly what should happen as we don't know all the details.
However, if I was the client I would feel pretty ****** off. I have 40000 prints that are of little use and the supplier states he will do a 50/50. Straight away I would think they are accepting liability but don't want to pay to resolve it and are trying to shift some of their costs.
However, if I was the client I would feel pretty ****** off. I have 40000 prints that are of little use and the supplier states he will do a 50/50. Straight away I would think they are accepting liability but don't want to pay to resolve it and are trying to shift some of their costs.
Surely the problem here is that both parties missed the mistake on the number simply due to the number itself i.e. 7707 or 7077. I'd personally sit the guy down and offer a simple down to earth explanation.
As to the costs, are you saying that the customer will have to pay for the printing of the original 45,000 sheets and then then 50% - design costs for the replacements? If so then as a customer I'd be pretty hacked off.
As to the costs, are you saying that the customer will have to pay for the printing of the original 45,000 sheets and then then 50% - design costs for the replacements? If so then as a customer I'd be pretty hacked off.
yes we are saying he has to pay the original print run, and then a further print run at 50% off
considering he approved the proof for the original print run, we dont really have to offer him any discount and he would have to pay full price to print them again as it was his error (technically)
the discount is to say we feel that we both made a mistake so should both pay to rectify it.
i see both sides of this and i understand that he wont be happy, but im just not sure what else i can do other than to print them again at a loss.
considering he approved the proof for the original print run, we dont really have to offer him any discount and he would have to pay full price to print them again as it was his error (technically)
the discount is to say we feel that we both made a mistake so should both pay to rectify it.
i see both sides of this and i understand that he wont be happy, but im just not sure what else i can do other than to print them again at a loss.
he said they are only paying for 50% of the printing cost.
I would still not be 100% happy, but if they are then great.
//edit
This was a reply but I saw a ninja delete
If the customers only having to pay in total 50% of the original total printing costs then I can't see what all the fuss is all about, why not still charge the original costs and just reprint in that case?
There must be more to this else I'm missing something and if the above is true and unless the customer is demanding they be printed for free I can't see the point of the post.
no, he has to pay 100% of original cost + 50% to reprint them
(if he paid 50% of the original and 50% to reprint it s the same as us reprinting them for free and there would be no issue, but we cannot afford to do that)
(if he paid 50% of the original and 50% to reprint it s the same as us reprinting them for free and there would be no issue, but we cannot afford to do that)
Last edited:
If that happened at work to us, we would hold you responsible (assuming we sent you the correct number in the first place). It's not our responsibility for errors in the other parties documents even if you give them to us for review as you should have your own quality control to pick these things up.
Soldato
- Joined
- 11 Jul 2004
- Posts
- 16,272
- Location
- Neptune
It would be your fault for giving the go head to print after signing off the proof. It IS your responsibility to make sure that if there are errors on the proof that you spot them and get them sorted out.
Why don't people understand this?!!
Soldato
- Joined
- 19 Oct 2002
- Posts
- 3,164
It's most certainly not, it's the contractors responsibility to do the job right. They haven't delivered on their contractual requirements, regardless of whether we reviewed it or not.
Caporegime
- Joined
- 20 Oct 2002
- Posts
- 78,738
- Location
- Wish i was in a Ramen Shop Counter
surely there is a caselaw on this....
i think that actually you will find that if he signed off a proof to say he has checked it all and is happy with it according to our t&c's he wouldnt stand a chance.
thought of this, but who would stick them on
If he's agreed to those T&Cs then there is no debate.
Edit: We would never accept those T&Cs as it places the vendor's QA/QC at out expense.
Caporegime
- Joined
- 20 Oct 2002
- Posts
- 78,738
- Location
- Wish i was in a Ramen Shop Counter
But then if this DO go to court, you bet that you have lost this client forever, they are not going to come back. Lets say you win, you will recover legal costs from them but this will be like a year or 2 from now.
What is the most economical way of ending this?
What is the most economical way of ending this?
Seems to me like there's fault on both sides.
Firstly, the client provided the correct phone number, so it's reasonable for them to assume that it has been copied correctly. If it hasn't, it puts the blame firmly in the designers ball park.
On the other hand, a final proof was shown to, and signed off by, the client. In my experience the proof is to verify the entire thing, not just the design. Content can change from initial concept to realisation and therefore should be checked beforehand. However, as said before, the correct phone number was provided, and as they change very rarely, I think it's reasonably for them to have just glanced past that part.
I have had a client in the past who were using a temporary phone number when the contract was first signed which changed just before the final concept sign-off. They didn't pick up on the fact that the proof had their old number - however we did.
Unfortunately I think this may be a 50/50 situation. It's often not worth losing clients, no matter how small, as word of mouth spreads quickly and is often exaggerated. Point out to them that it's simply not reasonable for you to foot the entire cost of a reprinting as they DID sign off on the proof, even if they did supply the correct number, and try to negotiate an amicable solution for the both of you.
Firstly, the client provided the correct phone number, so it's reasonable for them to assume that it has been copied correctly. If it hasn't, it puts the blame firmly in the designers ball park.
On the other hand, a final proof was shown to, and signed off by, the client. In my experience the proof is to verify the entire thing, not just the design. Content can change from initial concept to realisation and therefore should be checked beforehand. However, as said before, the correct phone number was provided, and as they change very rarely, I think it's reasonably for them to have just glanced past that part.
I have had a client in the past who were using a temporary phone number when the contract was first signed which changed just before the final concept sign-off. They didn't pick up on the fact that the proof had their old number - however we did.
Unfortunately I think this may be a 50/50 situation. It's often not worth losing clients, no matter how small, as word of mouth spreads quickly and is often exaggerated. Point out to them that it's simply not reasonable for you to foot the entire cost of a reprinting as they DID sign off on the proof, even if they did supply the correct number, and try to negotiate an amicable solution for the both of you.