Caporegime
- Joined
- 1 Mar 2008
- Posts
- 26,303
Phone up MS as my internet died, so couldn't do the online jobby. Spoke to a real helpful chap who was enquiring about an exchange (rather than a repair), who after leaving me on hold for 15 minutes hung up on me by what I presume to be an accident.
This happened often in my old job and often the case was that when they have put you on hold to try and do something for you, none of the senior staff or those who are required are either around or don't want to help.
Obviously this puts the guy/gal who's actually on the phones having to deal with the customers and they can't tell you what the problem is so they hang up and hope when you call back you get through to someone else.
Difference with me though is that I told the customers exactly what was happening. Good thing none of those calls had been picked for monitoring.