Update:
We spoke with the garage and requested to return the vehicle, they convinced us to have the car assessed by a local garage (Arnold Clark). They agreed to put the exhaust rattle/squeak, paintwork, brake issue and service items right. We reluctantly agreed for this to happen. We sent it in, got a courtesy car and the same day received a call to say the work had been complete. We attempted to pick up the car after 17:30 as agreed at the time of it being dropped off, only to be told the service desk is closed and we'd need to return in the morning. We said this isnt possible due to work commitments and they said it wasnt a problem. The next morning my wife received a call asking for the courtesy car to be returned immediately, which she said isnt possible due to being at work. They said, "can your manager not let you out for an hour?" Which my wife replied, "no". They brought the car to her place of work and collected the courtsey car. On return of the vehicle, there were further scratches kn the door handle which werent there previously. They explained that the exhaust can't be fixed and they needed to order a part and the paint can't be done and needs to be booked in at an independent paint shop.
When my wife drove home the brake squeal that was apparently fixed was notably worse than before. She contacted the garage and said she had, had enough of the messing around and based on the poor attempts of repair and non booking for the agreed paint work as well as the mechanical fault on the exhaust (which still needed to be rectified) she wanted to return the car. The dealership manager never replied or returned her calls. She escalated it to Anrold Clark as an official complaint - it has now been over 30 days since she collected purchased the car. Arnold Clark logged the complaint but said the Dealership manager had to deal with it and there is nothing more they can do.
He finally phoned back today and said she couod return the vehicle.but he needs to orga ise it with head office and would phone her back in the afternoon. She never received a call back, so she phoned him and he had gone home. She phoned customer services who said he had phoned them and told them he had sorted it and my wife has agreed to have the work done. Earlier that day, when he phoned my eife he told her she couldn't return the vehicle because she had agreed to have the issues fixed. She corrected him, saying he convinced they would be fixed and she reluctantly agreed. To which he the issues are still not fixed and there is no date in which they are booked in to be fixed. He then agreed this would be sorted and she could return the vehicle.
We have requested several times to return the vehicle but the branch are refusing or avoiding us.and the customer care team are telling us we need to deal with the branch. Based on your knowledge, not opinion, how are we best proceeding? The car was taken out as a PCP deal.
Thanks.
