Asda direct?

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Soldato
Joined
24 Aug 2011
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6,162
Location
ABQ, NM
So I ordered a ps4 with next day delivery yesterday at lunch time. My mate ordered one at 5.45pm. His had been delivered mine hasn't yet been dispatched. Wtf. Should I be concerned? If it hasn't been delivered by my lunch here at work then I'm giving them a ring. Anyone had any experience with asda direct delivery service?

I paid with an American express card I hope that hasn't caused any issues...
 
Never had any problems with ASDA Direct, whether it be home delivery or delivery to a local store. Everything has always been on time.

They got me my PS4 on launch day via DPD by 9am for example.

Just ring them up.
 
Why would they send my mates before dispatching mine if I ordered many hours before him?
 
Yeah I'm going to on my lunch break. But before lunch I'm going to go over every pessimistic possibility in a paranoid way in my head while simultaneously plotting how to destroy asda should they fail to deliver.
 
Hmmm. So far I've not been able to come up with a plot to destroy asda without ending up with a criminal record. I should probably do some work now...
 
I ordered my Xbone with them, next day delivery fiver extra, about 3pm on a Thursday. By the time they had processed the order and sent it for dispatch, it was 8pm.

The tracking details on DPD's webpage were not updated overnight so I thought something funny was going on. Gave DPD a ring. They said the parcel was not picked up as they claimed the order from Asda had arrived too late. So they would collect Friday afternoon - 24 hours late.

Rang Asda Direct, whose customer services are based in South Africa, and got my fiver delivery charge refunded. Console was then picked up on Friday and delivered on Monday. So apart from that hiccup, it was all right. The packaging was just the Xbone box in a bin liner though. No proper box with air bags like Amazon.
 
Still not dispatched. Apparently I have to wait until 7 before they can do anything about it though. Damn annoying. They should just admit they've mucked up and it will be late so I can cancel the order and buy it from a real shop this evening. Such a pain. Unless it's delivered today I'm canceling the order.
 
Asda was the best offer and online only. I've since cancelled that and reserved one in argos. It's a tenner more but I'll at least have it for tonight. Asda can go **** themselves.

Funny how all the sales reps assured me that I should wait until 7, as soon as I ask to cancel I get put through to a brit and he says it's fairly obvious it won't be coming today.

When they asked if there was anything else they could do for me I said they should review my phone calls to hear two reps say I can expect delivery today. Hopefully they do something about that.

The most annoying thing is that my mate has had his delivered even though he ordered after me. What on earth is that about, eh?
 
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Do it to store next time. We've had a problem with the system as of yesterday. So it may not have been updated. Or your card details have not been authorised.
 
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