Asus Chromebook warranty denied

The_Arbiter · 29 Jun 2022 at 21:37

Couldn't think of a better title.

My Dad sent off his Asus Chromebook for warranty through John Lewis as the top row of keys won't register, but they feel as normal to type on. Whilst my Dad does have old tradesman style power typing or key mashing, his Acer 3rd hand netbook is still going strong (2nd gen I5), i bought it 2nd hand and it went travelling with me.

JL are awaiting pics of some "accidental damage".

Anyone experienced anything similar? What's the lightly hood of it being an Asus repair centre?

The Chromebook was £500 and they want £153 to repair it. Unsure on the viability of this if there is no recourse due to chrome OS having what's probably 3yrs left of security updates.

Can't see myself touching anything Asus if this is how poor their manufacturing is. Not the first Asus product to go poop in my family.

Rroff · 29 Jun 2022 at 21:44

Personally won't touch Asus with a bargepole - never had a good experience with their warranty/RMA/service and far too many failures - often because they've done stuff like cheap out on bottom of the barrel switches to save money on supposedly premium tier products, etc.

Your all singing, all dancing, expensive Asus product can fail on day one and they'll happily replace it with someone else's poorly refurbished RMA return which is probably just as faulty as the device you sent them.

Tearing down a failed ROG Swift monitor was a horror show with some obvious design errors where the solution was just to stick stuff in ad-hoc with silver electrical tape to hold it in position :s

varkanoid · 9 Jul 2022 at 17:51

Got a bit of an issue myself with ASUS Warranty. I just bought a ASUS Vivobook 14" OLED and for the specs etc for just over £500 it is a beautiful laptop with an amazing screen and even does a bit of decent gaming due to the Nvidia GPU but when I registered it in June its saying my end date is Oct 2022 ! Thats 4 months its meant to have 1 year.

The included myASUS software has various options for 1-2-3 years extended warranty but 4 months included ! So I've contacted ASUS just waiting for a reply.

The_Arbiter · 9 Jul 2022 at 22:15

varkanoid said:
Got a bit of an issue myself with ASUS Warranty. I just bought a ASUS Vivobook 14" OLED and for the specs etc for just over £500 it is a beautiful laptop with an amazing screen and even does a bit of decent gaming due to the Nvidia GPU but when I registered it in June its saying my end date is Oct 2022 ! Thats 4 months its meant to have 1 year.

The included myASUS software has various options for 1-2-3 years extended warranty but 4 months included ! So I've contacted ASUS just waiting for a reply.

At minimum you'll get 1yr through the shop if it's new at least, even if Asus don't play ball. Be interesting to read what their response is.

I forgot about this thread, so am gonna txt my dad now.

varkanoid · 13 Jul 2022 at 18:15

Thank you for contacting ASUS Support.

We are very sorry to hear about the issues you are having.
My name is Dobril and it would be my pleasure to help you the best way I can.
understand that the warranty end date in MyASUS is showing incorrect date.
I checked in our system and I can confirm that the warranty of your device is 12 months starting from the date of purchase.
As the device was recently restarted it could take some time for the system to update the information.
Keep in mind that as long as you have the proof of purchase you won't be having any issue with the warranty.
Please feel free to contact us if you need any further assistance.

Needless to say its still not showing the correct date on MyASUS or their website.