** ASUS TURBO 3YR RMA SERVICE: OcUK CUSTOMERS ONLY!! **

[Gibbo]

Hi there


Though Asus is always in our top three of VGA brands and regular in no.1 position simply due to the quality of their product one issue for a lot of customers has being perceived RMA service being poor.

Asus generally offer great service for the reseller the issue being is your then in the resellers hands for RMA terms.

As of today, OcUK is launching Asus Turbo RMA service. What this means for OcUK customers is any VGA card you purchase from OcUK that develops a fault within the 3yr ownership period will have the following actioned within 48hrs of receiving your faulty card back and it being tested as faulty:


1. Replacement for identical card or next card up.
2. If GPU is EOL then a replacement to equivalent or faster performing card.
3. If a suitable replacement is not found then a refund at market value which should enough to buy you a same performing or slightly faster card.


All of the above will be actioned within 48hr of receiving your confirmed faulty Asus VGA product back with ourselves for the complete 3yr warranty period.

We believe this service now makes Asus one of the very top choices for a graphics card as you now have a UK place to return the product for the whole 3yr period with a very fast turn-around time.


So I hope this makes you happy and you welcome the "Asus Turbo 3yr RMA Service" available exclusively from OcUK.


*Asus B-grade items fall under regular b-grade 90 day warranty terms.

**Asus cards returned to us must be un-modified and free of physical damage.

 

[Gibbo]

A great reason to buy Asus!

 

[Gibbo]

Why only gpu's couldnt this be done for mobos too?

Working on it.

 

[Gibbo]

Great news, hopefully they reap the rewards in increased sales as well, just 1 question:



I'm guessing this means the cooler cannot be removed at all? Or can it be removed and if it fails, put original cooler back on and send back with it not physically damaged?

Correct use common sense, if you can remove the cooler without breaking warranty void stickers or damaging the car then it is fine to remove it.

 

[Gibbo]

This is why I always go EVGA from now on.

No1) They replace cards with coil/choke noise as they accept that as a fault (try getting any other manufacturer or reseller to accept that)

No2) As long as the card is undamaged and sent back with the original cooler they will accept them no quibbles.

OcUK has being swapping cards out for coil whine for a long time.

 

[Gibbo]

Guys

B-grade is b-grade, it is vastly reduced in price and sold with a 90 day warranty. You cannot have your cake and eat it, you want a full warranty buy new. You want a big discount buy b-grade.

Sorry guys but on B-grade were not moving on our terms, keep the discussion on topic, this is about new Asus products and not b-grade.

 

[Gibbo]

Of course not, any card still in the 3yr warranty period, my 970's are coming up to 18mths old so they're covered.

This.

 

[Gibbo]

Hmmm how do u think we can remove the cooler w/o breaking the sticker ?
Most of the time it is on a screw....

So basically, we break the sticker= no rma right ?

Bailey will have to clarify how strict Asus are over warranty stickers.

 

[Gibbo]

Unfortunately if warranty void stickers have been broken or tampered with then it would be classed as warranty void

Sorry if this causes a problem guys.

Bailey, I have spoken with Asus today regarding this, great news!!!


So if customer ask, we need to give a clear answer => we do not suggest to do so, but if they do, than OK (unless damage is caused by replaced cooler or damage happens during removal / installation of a cooler).

 

[Gibbo]

This is great to hear, nice one Gibbo. Asus need to get a UK RMA centre sorted also.

We are the UK RMA centre with Turbo service!















































































But only for our customers!

 

[Gibbo]

So when will Motherboards be done this way if ever they are my favorite motherboard Brand

Working on it, but these things don't happen overnight, can take months/years. VGA is the start, we are working on motherboards continuously to further improve.

 

[Gibbo]

Was just about to ask about monitors as I'll probably be looking for a new monitor soon and the upcoming ASUS ultrawide is quite tempting - the only thing that puts me off is ASUS's customer service. Do OCUK cover the first year then after that ASUS?

Yes and monitors also have on-site service as well for faults.

 

[Gibbo]

Just RMA'd a card and as promised within 48hrs a new card is being dispatched... Phenomenal as I was expecting the 'upto 28 working days' service... awesome service..

Great stuff!

 

[Gibbo]

Great stuff. This will definitely make me look more closely at Asus for my next GPU. Also would love it for motherboards as previous people have mentioned.

We are working on mainboards.

 

[Gibbo]

Motherboards, sorted:
http://forums.overclockers.co.uk/showthread.php?t=18717691

 

[Gibbo]

Just a bump for this excellent service offered by Asus & OcUK!