Asus Z87 Hero Rog Bundle CSM Boot Device Error - Please help!

ManiacMatt · 15 Jun 2013 at 23:38

Guys,

I would really appreciate your help if possible.

I bought the "Quasar 265i" bundle but had the ram altered to the TeamGroup Vulcan RED 16GB 2133mhz.

I put the build all together this morning and the first problem was an error showing "CPU Fan Failure". From reading on the internet this is just because the default bios settings doesn't like the CPU fan's going below 600rpm so I lowered the warning threshold to 400rpm and the error has gone.

The problem I have now is that on booting I get the following error:

"The current BIOS setting do not fully support the boot device. Click OK to enter the BIOS Setup. Press [F1] to enter the BIOS setup.

Go to Advanced > Boot > CSM Parameters, and adjust the CSM (Compatibility Support Module) settings to enable the boot device."

My 2 optical drives show in the bios fine but my 2 hard drives are not being picked up in the bios at all. I have tried changing various settings in the CSM menu but the same error keeps appearing and have also tried altering secure boot to "other os". If I disable CSM I get the following error message:

"The VGA card is not supported by UEFI driver.
CSM (Compatibility Support Module) settings have been changed for better compatibility.
For further adjustments, press [F1] to enter bios setup".

I cannot get past this error or get the bios to register any hard drives installed. I only currently have a Crucial M4 Sata drive connected which I know works as it's from my previous PC - I have disconnected all of the other optical/hard drives.

I have removed my old Geforce 460 card (No money to upgrade this yet) and I'm currently just using the iGPU but this has not helped. I also only have my keyboard and wireless mouse USB dongles connected and no expansion cards are installed.

The weird thing is even with no hard drives/optical drives connected I still get the same error message.

Please help me! I appreciate any advices you can give.

ManiacMatt · 16 Jun 2013 at 00:34

P.S full specs:

CPU: Intel Core i7 4770K Haswell Quad Core CPU Overclocked to 4.6GHz
Motherboard: Asus Z87 Hero ROG (Socket 1150) Motherboard
RAM: TeamGroup Vulcan RED 16GB (2x8GB) DDR3 2133MHz Dual Channel Kit
Cooler: Alpenfohn K2 Mount Doom Premium CPU Cooler
Boot Drive: Crucial RealSSD M4 256GB 2.5" SATA 6Gb/s Solid State Hard Drive (CT256M4SSD2)
Storage Drive: Western Digital Caviar Black 2TB SATA 6Gb/s 64MB Cache - OEM (WD2002FAEX) HDD
PSU: Corsair AX860 Modular
Case: Corsair Carbide Black 500r with 4 X Corsair AF140 fans and 2 X SP120 PWM fans
Fan Controller: BitFenix Recon Black
Optical Drive 1: LiteOn iHas624B
Optical Drive 2: Pioneer BDR-207EBK Blu-Ray Writer

snips86x · 16 Jun 2013 at 09:33

Have you tried resetting the BIOS?!

Doomedspeed · 16 Jun 2013 at 09:49

snips86x said:
Have you tried resetting the BIOS?!

a very good place to start.

Have you tried setting the ram to 1600?

Khazzer · 16 Jun 2013 at 10:12

Is the default graphics device set to the iGPU?

ManiacMatt · 16 Jun 2013 at 10:53

I've reset the bios to optimised defaults, the gpu is set to igpu and I've set the ram to 1600mhz even though its rated at 2133mhz but no luck

Thanks for your help guys

Any more ideas? Have plugged all drives back in and in advanced - Sata configuration my optical drives are picked up fine but my 2 hard drives are not shown.

ManiacMatt · 16 Jun 2013 at 10:55

P.s the really weird thing I don't understand is the error still shows with no hard drives/optical drives or graphics card installed.

Fast boot is disabled. I'm gutted this is not working!!

Khazzer · 16 Jun 2013 at 12:07

Is SATA set to ACHI?

ManiacMatt · 16 Jun 2013 at 13:28

Khazzer, thanks yes ahci like in my old system that I'm moving the drives from.

Have also tried IDE but same error.

Khazzer · 16 Jun 2013 at 13:57

Have you tried swapping the SATA cables for the ones on the optical drives (sorry if this sounds basic, just working through the things I would look at).

ManiacMatt · 16 Jun 2013 at 15:37

Yes I've tried the sata & power cables that are working with my optical drives - the cables work as the opticals show in the bios.

Really appreciate your help, hoping I've overlooked something simple!!

I'm moving from a q6600 so it's been a while. Don't understand why all the other drives would work though.

The code on the motherboard shows ae when in the bios which the manual shows as "legacy boot event"

I've literally got nothing plugged in apart from the motherboard, CPU, cooler, fans, keyboard & mouse. Running from the igpu for now as my graphics card is old so thought that might be the problem but apparently not!

Same error with no drives plugged in using bios optimised defaults or with the overclockers profile.

Khazzer · 16 Jun 2013 at 15:51

There are reports of Crucial M4 with certain firmware not appearing in BIOS for Z87.

Khazzer · 16 Jun 2013 at 15:58

http://forums.overclockers.co.uk/showthread.php?t=18504183

ManiacMatt · 16 Jun 2013 at 17:32

Thanks but this doesn't explain why key western digital doesn't show

kaku · 16 Jun 2013 at 17:37

If you unplug literally everything (only CPU, cooler and RAM installed) can you get into the BIOS without errors? Start fresh and reset the CMOS by removing the battery beforehand.

davieg · 16 Jun 2013 at 22:49

Still sounds like fast boot or windows 8 settings enabled in the BIOS to me, not got the board so dont know if it even has the options on there.
"The VGA card is not supported by UEFI driver."
That bits the clue and if its looking for a UEFI install maybe its just showing GPT formatted drives.
Id double check for windows 8 secure boot settings and fast boot etc make sure they arent enabling by default for some odd reason.

ScottiB · 17 Jun 2013 at 10:53

Please forward your enquiry to our Systems & Bundles Customer Service section of the forum and one of our technicians will attempt to help resolve the issue.

http://forums.overclockers.co.uk/forumdisplay.php?f=129

We ask you to do this, not only for your own benefit, but to enable us to locate and resolve early issues with BIOS and settings.

ManiacMatt · 18 Jun 2013 at 08:08

Bit confused here but looks to me like both my ssd and storage drives have somehow died at the same time when I was building the new PC? I was wearing an anti static wrist thing so not sure what's happened, what is the likelihood of 2 drives dieing at the same time?

I put both drives in my old q6600 comp but they're not picked up in the bios. I have a spare old laptop drive which is a toshiba - Both new & old pc's show this dive in the bios fine and there is no csm error!

I'm going to Rma the ssd today and let you know how it goes.

The problem is now that I've got to get the data off my storage drive but it feels like there's no power when the drive is plugged in. From looking online it might be worth changing the PCB over just to get the data off, have any of you done that before?

Both drives are within warranty but I could really do with my music, photos etc

Jay85 · 18 Jun 2013 at 14:27

seems like intel and intel based boards are having lots of compatibility issues as of late. First 780's and titans not working with some boards and no it seems compatibility with the newer gen boards too!

Im guessing new bios releases will sort some of these problems out?

Durzel · 20 Jun 2013 at 07:31

I had to flash my EVGA GTX 690s to work with UEFI booting, previously I was getting pretty much the same message you were getting. There is no fix for this other than having a card (or flashing the firmware on one) that has UEFI.

Asus Z87 Hero Rog Bundle CSM Boot Device Error - Please help!

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