Attn Gibbo

[S_D]

Sorry for cross-posting, but please seem my thread in the Customer Services forum and help sort this 'lost' DPD 8700k issue. Seems DPD have lost my order and you guys want to put me to the back of the queue for a replacement. Not impressed.

 

[Glanza]

Ring them rather than posting all over the forums, the CS section takes days sometimes to get a reply from people working at OCUK.

 

[S_D]

Ring them rather than posting all over the forums, the CS section takes days sometimes to get a reply from people working at OCUK.

Already done that. The CS guy was hamstrung by 'procedure'. Hoping Gibbo can sort them out.

 

[Armageus]

Helps if you tag people in a post e.g.

@Gibbo

 

[S_D]

Thanks.

 

[Gibbo]

Have our CS guys put you a new order on?

If they do this, then you give me your order number I shall push it through before I push regular orders through, this should then ensure you get one from the next batch due early next week.

It is not our CS guys being awkward, its just our IT/Software, it makes it not really possible to queue jump, I have another system in purchasing that overrides, call it upper management control so if I know your order number and name I can find it and give it priority. If you are not happy to post your name on the forum, fine, just reply stating this and I shall drop you a PM.

But please don't PM me as I am very slow to respond as I am not in CS and often away from my desk for hours or days at times.

 

[S_D]

Have our CS guys put you a new order on?

If they do this, then you give me your order number I shall push it through before I push regular orders through, this should then ensure you get one from the next batch due early next week.

It is not our CS guys being awkward, its just our IT/Software, it makes it not really possible to queue jump, I have another system in purchasing that overrides, call it upper management control so if I know your order number and name I can find it and give it priority. If you are not happy to post your name on the forum, fine, just reply stating this and I shall drop you a PM.

But please don't PM me as I am very slow to respond as I am not in CS and often away from my desk for hours or days at times.

Hi @Gibbo

Thanks so much for replying. Yes the other package has been recalled from DPD and a new order put in. New order number 5189527 and I'm Simon Dean.

Thanks again

Simon

 

[S_D]

And I should've said - I appreciate the position your CS phone guy was in and he was friendly and helpful and did what he could. Just as you say, he couldn't override the system as it is.

 

[Gibbo]

Got it buddy, when the next batch lands I shall make sure your order ships first.

 

[S_D]

Thank you so much. You are awesome! (And the guy at DPD now rocking my old 8700K is less so )

 

[jrwagh333]

DPD should be able to provide you with a photo of the vans location where the parcel got dropped off - Ask them

 

[Gibbo]

Stock has landed, so you should have a CPU tomorrow buddy all being well.

 

[S_D]

Thank you SO MUCH Gibbo! FWIW The 'lost' one has been found and is on it's way back to you (DPD return to sender, which was unable to be cancelled despite it landing at my local depot)

 

[S_D]

BTW, @Gibbo, are you able to PM/email or text the tracking info for this replacement order? The order itself isn't showing in 'my orders' in my account (only the original order is). That way I can see when it's coming

Thanks again!

 

[Glanza]

You should still get the DPD email tonight.

 

[Gibbo]

BTW, @Gibbo, are you able to PM/email or text the tracking info for this replacement order? The order itself isn't showing in 'my orders' in my account (only the original order is). That way I can see when it's coming

Thanks again!

DPD don't collect from us until 7pm, so it should be showing this evening.