are events time(mileometer)stamped, or does the sequence, confirm/deny if rac intervention had compunded a problem.
Audi warranty denial....
- Thread starter turbo
- Start date
are events time(mileometer)stamped, or does the sequence, confirm/deny if rac intervention had compunded a problem.
And then they will deny warranty because you have been messing with as-built data.Or just disable keyless entry on the ECU
Not when you tell them to make the change.
They're there to protect it under normal circumstances, not necessarily after you have added extra wiring or connected a battery up wrong.
Strange that this should come up at the same time as this:
https://www.pistonheads.com/gassing/topic.asp?h=0&f=181&t=1919744
But it appears someone else is in the same boat as you but with their BMW!
https://www.pistonheads.com/gassing/topic.asp?h=0&f=181&t=1919744
But it appears someone else is in the same boat as you but with their BMW!
dlockers
D
dlockers
The video on the last page is bit worrying:
https://www.youtube.com/watch?v=R2siIjUp6PU&ab_channel=AdvancedIn-CarTechnologies
2:05
No idea what it is doing to interfere with the car to stop the engine but it doesn't seem to "safely shutdown"
Funnily enough, my partner was at a BMW dealer today and she just told me that while waiting she was talking to one of the staff there and mentioned about my m40i being stolen last year. He said it's pretty common and he recommended to install a Ghost system.
Edit: Actually to add, it was a Sytner branch, like the one in the Pistonheads thread I just clicked on there.
Edit: Actually to add, it was a Sytner branch, like the one in the Pistonheads thread I just clicked on there.
Last edited:
I suspect for there to a warranty claim there needs to be a diagnosis. From the OP they sound completely puzzled and so are assuming it couldn't have been a single fault that developed.
They probably don't know what to fix and don't want the trouble.
It also does sound like something caused power surge. Question is what?
They probably don't know what to fix and don't want the trouble.
It also does sound like something caused power surge. Question is what?
Soldato
- Joined
- 30 Sep 2005
- Posts
- 16,720
If true the dealer is in trouble. To deny a warranty claim you have to show evidence of what the customer did to invalidate it. Remember, this was a brand new car, and included within the purchase price is the warranty. The OP has paid for something he is now unable to use.
Like I said earlier. This is very easily sorted by getting them to put whatever it is in writting so he can hand it to a solicitor.
If I was the OP, I'd remain perfectly calm and ask for that in person. Just say you fully understand, but due to work commitments you can't dedicate time to fighting it, so are handing it over to a solicitor to sort.
Don't bring the car home though!
It's not that simple. I had an Audi where the leather on the seats started pealing. The first time they replaced the driver's seat cover it around 8months old. The passenger seat then started pealing at 13 months old and Audi rejected the warranty claim as wear and tear even though that seat was hardly used. I then wrote a letter to Audi UK stating my case to which I had a reply that they only warranty trim on a new car for six months (not even on headed paper). I spoke to citizens advice and was told I had a strong case for not for for purpose and not to an expected standard but the onus is on the owner to prove it. It would have meant me having samples of leather sent off for testing etc which wasn't worth it so I sold the car and moved to BMW. It's the same thing here, it will need to be proved the immobiliser hasn't caused the issues not for Audi to prove they have.
We've already determined that the OP has invalidated the warranty by modifying the vehicle electrics.
I can completely see why the dealer is just using that rather than dealing with the unknown cataclysm of faults that sounds like will be a pain to resolve or even identify exactly what the warranty claim would be for.
Soldato
- Joined
- 30 Sep 2005
- Posts
- 16,720
Damn, is it really the case the customer bears the responsibility of proving they haven't invalidated the warranty? Doesn't seem right
I guess the fact that having the ghost installed is simply enough, regardless if it was the cause or not
I guess the fact that having the ghost installed is simply enough, regardless if it was the cause or not
reminds me of the mechanism to control mileage blockers modules, also, far from lightweight in intercepting/modifying internal bus signalling;
these ghost folks must have some means of getting diagnostics out of their system - can it really be fail safe.
car electronics operating environment is aggressive(humidity/temperature), so their system failure can't be unknown.
Love it when main dealers don't have a clue what the fault is so just set about replacing random parts.
I'm going to guess a steering rack isn't the root cause of this problem, and neither is the immobiliser which has been fitted for 2 years and caused no issue.
I'm guessing they've replaced the battery or at least tested/charged it?
I'm going to guess a steering rack isn't the root cause of this problem, and neither is the immobiliser which has been fitted for 2 years and caused no issue.
I'm guessing they've replaced the battery or at least tested/charged it?
dlockers
D
dlockers
Why was the PH thread deleted, OP?
they said it was removed for 'trolling' .... no idea why as I think I had one response?!
This is the document that I requested the 'Service Manager' at Audi send to me today - https://www.audi.co.uk/content/dam/audiadaptive/PDFs/FV-Audi-New-Warranty-Terms.pdf
It is basically what the warranty covers and what it wont cover...
I was drawn to this part of the text...
- Damage or defects as a result of repairs or incorrect installation of parts or accessories by an unauthorised workshop.
- Damage or defects as a result of the installation of parts, components, software or accessories not authorised by Audi UK
Surely these statements mean they have to prove the Ghost system was responsible for the issues I am facing BEFORE they can reject the claim?
They also haven't proven to me that the fault lies outside of the car. Yes I am awaiting RAC's response to my complaint but could the battery have bricked itself if the alternator went down? The dealer did indeed have to charge the cars battery before they could start working on it so the battery or alternator on the line could have had an issue for whatever reason???
It is basically what the warranty covers and what it wont cover...
I was drawn to this part of the text...
- Damage or defects as a result of repairs or incorrect installation of parts or accessories by an unauthorised workshop.
- Damage or defects as a result of the installation of parts, components, software or accessories not authorised by Audi UK
Surely these statements mean they have to prove the Ghost system was responsible for the issues I am facing BEFORE they can reject the claim?
They also haven't proven to me that the fault lies outside of the car. Yes I am awaiting RAC's response to my complaint but could the battery have bricked itself if the alternator went down? The dealer did indeed have to charge the cars battery before they could start working on it so the battery or alternator on the line could have had an issue for whatever reason???