This...
Auxillis experience?
- Thread starter markwilliams82
- Start date
This...
Soldato
- Joined
- 22 Apr 2011
- Posts
- 3,839
- Location
- Nottingham
When my car was written off a little over a year ago (it was empty, parked outside my house, campervan crashed into it) my insurance company offered me a hire car through Auxillis, I took it unknowingly..
Auxillis called me and said they couldn't give a like-for-like car (F82 M4 written off) but offered a Merc e300 or something similar.. I had it for nearly 7 weeks, total cost £19,200!!!
Obviously 3rd party insurer has said they're not paying it, Auxillis have made me fill out all kinds of forms, I suspect I'll be in court soon with the solicitors they appointed me..
What a crock of ****
Auxillis called me and said they couldn't give a like-for-like car (F82 M4 written off) but offered a Merc e300 or something similar.. I had it for nearly 7 weeks, total cost £19,200!!!
Obviously 3rd party insurer has said they're not paying it, Auxillis have made me fill out all kinds of forms, I suspect I'll be in court soon with the solicitors they appointed me..
What a crock of ****
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The solicitors they provide are also part of the same group of companies as Auxillis too, the whole thing's dodgy!
Associate
- Joined
- 22 Nov 2017
- Posts
- 340
Used them towards the end of last year. An idiot reversed into me whilst I was parking in a car park.
I found them perfectly fine reported the details to Admiral, they said because there was little doubt who was at fault I could go through Auxillus and I would not pay a penny. I then had to repeat what happened with Auxillus and send them photos of the damage they gave me a choice of garages, I went with an approved VAG garage, seemed to make sense to me. I then had to repeat this all again with the garage, only frustrating bit frankly. Garage collected the car, Auxillus provided me with a courtesy car. Three weeks later got my car back and returned the courtesy car.
I found them perfectly fine reported the details to Admiral, they said because there was little doubt who was at fault I could go through Auxillus and I would not pay a penny. I then had to repeat what happened with Auxillus and send them photos of the damage they gave me a choice of garages, I went with an approved VAG garage, seemed to make sense to me. I then had to repeat this all again with the garage, only frustrating bit frankly. Garage collected the car, Auxillus provided me with a courtesy car. Three weeks later got my car back and returned the courtesy car.