Auzentech Prelude "Time bomb bug."

Leporello · 28 Nov 2007 at 15:38

Hi friends,

I have an Auzentech Prelude soundcard in my XP Home SP" based system. Yesterday it simply stopped working for no reason. I emailed Auzentech support and received the following reply...

"Thank you for purchase of Auzen X-Fi Prelude 7.1.

We are aware of this issue and it can be classified as ‘Driver bug Issues’. We have updated the driver on RC1.1 patch. Please download the RC3 with patch driver at our website. Try installing both driver and patch one by one.

We are working on the driver continuously and the Beta driver with Dolby Digital Live feature will be released in early Dec*. It will solve the issue and make your PC more stable.

We appreciate your support and patience."

By the time I got this reply I had already taken the Prelude out of my system and re-installed the onboard sound drivers. Having taken all the usual trouble shooting steps I thought I was looking at an RMA. Apparently this "Time bomb bug" somehow screws the driver software over time so that it simply stops working.

I post this for the benefit of any other Prelude owner who may discover that their card has simply stopped working. As for me I'm going to stick with my onboard sound until the new beta driver mentioned above* becomes available.

Sincerely,

Amidar · 28 Nov 2007 at 18:22

Sounds like the same thing just happened for me today,switched the pc on booted into windows & the green light thats supposed to flash just stays lit all the time.
I went into device manager and the card shows up as error 37 windows could not initialize hardware?

Update.......Reinstalled the drivers from the cd then rebooted and installed the patch from the Auzentech website & its working again

Many thanks

sYm · 29 Nov 2007 at 19:51

gonna try this patch now, hope that it works!!

sYm · 29 Nov 2007 at 20:14

just tried the patch and got blue screen of death during the install. sigh

Amidar · 29 Nov 2007 at 21:04

Did you remove your old software first?

sYm · 29 Nov 2007 at 21:27

yep uninstalled everything, restarted, installed drivers off the disk, restarted then applied the patch. the process got about half way through before bsod'ing. trying it now on a clean install of windows

Amidar · 29 Nov 2007 at 21:35

Go into add & remove programs and remove the Auzentech software,then go into programs & see if there is any Creative or Auzentech folders left over.Google "Drive-sweeper" download & install it,then run the cleaner by selecting the "creative" option.Then re-boot & install the Auzentech sotware from your disc.Next reboot & install the patch & reboot & with a bit of luck it should work now.

sYm · 29 Nov 2007 at 22:23

still blue screens :< looks like i could end up wating till the full driver release

sYm · 30 Nov 2007 at 01:09

ok so i went through the process a few times and in safe mode finally managed to install the patch. however i still have no sound.

it lets me access the audio console etc as it normally would, change all settings etc, but theres just no output from the card :<