Avoid Eaton 3S UPS's

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18 Dec 2008
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625
I bought an Eaton 3S 850 G2 back in November last year after I experienced a power cut that took out my Router and NAS for several hours. As it turned out the Eaton 3S not a very good UPS.

Mine failed after about 6 months of use. As the adage goes buy cheap buy twice. I discovered that the VA rating does not mean much and it’s the size of the battery and the quality of the inverter that matters. Eaton 3S is basically a glorified surge protector with a tiny battery not worth the £130 I paid.

I have replaced the Eaton 3S 850 G2 with an APC SMT750IC which works great in TrueNAS using the same usbhid-ups driver as the Eaton. It does cost 3 times as much, but I think it’s worth it, considering it costs less than a high-capacity HDD’s these days.

The Eaton failed to gracefully shut down my NAS three weeks ago during its first power outage despite draining the battery, and once a week thereafter it would shut down for no reason without draining the battery (it might even have been the UPS that caused the RCD to trip originally). I reached out to Eaton who claimed the original power cut could have corrupted the firmware and advised a factory reset, but I find that hard to believe.

So, the moral of this story is if you are looking for a UPS get one that is a real line‑interactive, pure sine wave output, with a large battery, and efficient inverter.
 
APC isn't that great these days either - they got bought out and the parent company is increasingly reducing quality of components.

Eaton nominally is a decent brand but the 3S line does seem to have some engineering issues - the mini has flawed battery protection which generally means the batteries die in a year.

UPS tend to have a hard life though - there is a reason enterprise grade are LOL money.
 
Yes, choosing a UPS is a minefield. Checking the ratings of all the different brands virtually all have a chunk of bad reviews. The APC one I got stood out by having 200 mostly positive reviews (89% 4 stars or higher).

Has anyone used APC SmartConnect? I am not sure about it downloading new firmware when it seems to be working OK. APC will give me an extra year warranty on the battery if I do.

The telemetry given over USB is very restrictive, just battery charge %, estimated run time, battery voltage and maybe something else I forget.
 
I went with APC over a decade ago. Sadly that venture went down the drain real quick as APC didn't test their products properly before sending it out. So they had issues even back then.

Went with Cyberpower UPS since the threat of rolling blackouts for 3 hours since the Ukraine War started. Have four of them (2 x 900W and 2 x 1000W) keeping up the entire household in case of issues and they've done swimmingly, keeping the ONT, Router, VOIP Box, DECT Phone, Switches, TVs, NAS, Doorbell, etc all online with power projections putting them all above the 3 hour mark. And now also have a Jakcery Explorer V2 (2000W) aswell for Solar charging and backup for heavier items (Fans, Air-Con, heaters, etc in case anything happens during heat waves or extreme colds, or if the fridge or freezer needs a backup from extended outage). Not cheap to invest into, but absolutely saves your bacon when you need it to.
 
Very first ups was a belkin, that was years ago lol

Moved to apc but had the battery need replacing far too quickly imo.

Current ones are cyberpower on my server and main pc, still have an older apc on the router downstairs though -
CyberPower CP1500EPFCLCD-UK PFC Series, 1500VA/900W - on main pc, mac mini, screens, speakers, switch, wifi adapter etc
CyberPower VP1600EILCD Value PRO 1600va/960w Tower LCD UPS - on unraid server (yes it does communicate with nuts), mini pc, screen
 
Eaton do have a little more than there fair share of junk products than some others. The Eaton DC-DC stuff is particularly bad.
 
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