Bit of an odd one, my daughters were meant to go on holiday yesterday to Croatia, there were 5 of them on the flight booking which my daughter booked and paid for and then got the money from her friends (Around £100 each)
The flight was then cancelled which was obviously very annoying. They then spoke to Easyjet who confirmed they'd be able to claim back the costs of a replacement flight. This happened to be considerably more expensive at £480, but it wasn't too bad as they had confirmation they'd be able to reclaim it.
One of the other girls then decided she didn't want to go, and so rang up and claimed she had permission from my daughter to make changes on the booking and then cancelled the booking and requested a refund. Due to accepting that, the other 4 girls are now no longer able to claim the additional expenses incurred on arranging a replacement flight.
I spoke to the travel insurance provider who said that the issue was with the airline and not with them. The airline are saying the case is closed because a refund has been processed.
Now obviously it's unlikely that they're going to escalate it and try and retrieve the costs, but at the moment they're discussing it as a possibility as it's around £400 each they're all now out of pocket (plus additional taxi/accommodation costs due to the delay) which is potentially going to add up to around £2.5k, all because someone has done something without permission.
Needless to say friendships are over, but they were all heavily frayed prior to this anyway, and it could just be that it's something chalked up to experience and move on, but at the moment emotions are high, and i'm just trying to gather information to give her.
The flight was then cancelled which was obviously very annoying. They then spoke to Easyjet who confirmed they'd be able to claim back the costs of a replacement flight. This happened to be considerably more expensive at £480, but it wasn't too bad as they had confirmation they'd be able to reclaim it.
One of the other girls then decided she didn't want to go, and so rang up and claimed she had permission from my daughter to make changes on the booking and then cancelled the booking and requested a refund. Due to accepting that, the other 4 girls are now no longer able to claim the additional expenses incurred on arranging a replacement flight.
I spoke to the travel insurance provider who said that the issue was with the airline and not with them. The airline are saying the case is closed because a refund has been processed.
Now obviously it's unlikely that they're going to escalate it and try and retrieve the costs, but at the moment they're discussing it as a possibility as it's around £400 each they're all now out of pocket (plus additional taxi/accommodation costs due to the delay) which is potentially going to add up to around £2.5k, all because someone has done something without permission.
Needless to say friendships are over, but they were all heavily frayed prior to this anyway, and it could just be that it's something chalked up to experience and move on, but at the moment emotions are high, and i'm just trying to gather information to give her.
