Bad Pool Header - 0x00000019

Luke227

Luke227

Luke227

Associate
Joined
30 Dec 2012
Posts
32
Location
United Kingdom
Hello,

The past couple of days my machine has been blue screening with the error Bad Pool Header. I have used Blue Screen Viewer to pull the up the details - it appears to be error code 0x00000019.

I have Googled this and cannot see any specific - There are a lot references to problems with various anti virus software, none of which I have installed.

I am running Windows 8.1 Pro, with the built in Windows Defender anti virus. I have attached screenshots of the .dmp files - does anyone have any suggestions or thoughts on what could be causing this?

Many thanks


DrBzkio.jpg


CqCACT9.jpg
 
Had this in the past, turned out to be 1 of 3 things on various computers.

Bad RAM
HDD is on its way out before the clicking starts
Bad Sata cables
 
Thanks,

I have also had intermittent issues with the machine just randomly powering off - I have checked event viewer and cannot see anything other than a network driver that I have upgraded. Would this indicate any of the components mentioned above requiring replacement?

Thanks
 
Hello,

Below is the spec from dxdiag:

System Information
------------------
Time of this report: 5/21/2014, 07:14:10
Machine name: LUKE-PC
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5742
BIOS: InsydeH2O Version V1.22
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 5120MB RAM
Available OS Memory: 4790MB RAM
Page File: 1930MB used, 7723MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04871025&REV_02
Display Memory: 1760 MB



I am not sure if the turning off problem is down to overheating, I was using the machine yesterday when this happened again. When the machine had powered off it seem red hot to touch, especially near the vent. I have cleaned the machine the best I can without taking the laptop apart - I cannot see any dust or anything blocking the vents. The laptop is being used on a laptop raised so the vent is not blocked.

Thanks
 
Customer reviews on a competitor site have a few reporting overheating problems with this unit....

I would run with a overheating problem.. certainly with your own description of "red hot to touch" and your lappy is just protecting itself by shutting down.

I would recommend that you strip the lappy right down and re-seat the heatsinks if applicable and give it a good internal check over. If your not happy doing this yourself find a small local repair guy. Avoid the purple shirts... they charge way over the odds for everything.

Here's a link to just one of many vids on Youtube... which all deal with Acer Aspire 5742 overheating

http://www.youtube.com/watch?v=jPUGLUQM7zk
 
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