Barclaycard asking to take 2 forms of ID? -to nearest branch?)-
My cousin, they have had a barclaycard for 2 years, for basic uk shop purchases, rarely.
They then tried to purchase something online and it declined.
She called them, they asked about 5-6 security questions (more than usual)
and passed the call to their fraud team, who said she needs to visit the branch with 2 forms of Id.
Has this happened to you? share your experience and extra comments to these questions.
If this happened to you,
1) What was your scenario? ie you used your barclaycard for an online for a USA company? or paid an insurance company with your barclaycard? etc?
2) What forms of ID do they require for the 2?
3) Aswell as the barclaycard phone staff telling you to do this,
did they also sent you a letter aswell, confirming that you need to do this? or any other letter?
4) How long does this process take? to remove the block ? how long did it take you ?
5) Will they sent a complete new card in the post? with a new chip?
or just re-activate the old one?
6) Do they need to speak to the customer over the phone too? while they are there?
- the barclaycard phone staff that is ?
7) if they need to speak to you, while in the branch as the card holder, what kinda things do the Barclaycard Staff ask on the phone?
Broken hope, you had a similar problem some weeks back.
what happened when you went to the branch, regarding this matter?
When you showed 2 forms of ID, and the branch staff verified you, and they barclay staff called Barclaycard there....
did you have to speak to the Barclaycard customer services too ?
My cousin has speech difficulties,
so Readers, can you please answer each question in the
a) b) c) d) etc format ..please.
That would be appreciated please.
That would be great, thanks in advance.
My cousin, they have had a barclaycard for 2 years, for basic uk shop purchases, rarely.
They then tried to purchase something online and it declined.
She called them, they asked about 5-6 security questions (more than usual)
and passed the call to their fraud team, who said she needs to visit the branch with 2 forms of Id.
Has this happened to you? share your experience and extra comments to these questions.
If this happened to you,
1) What was your scenario? ie you used your barclaycard for an online for a USA company? or paid an insurance company with your barclaycard? etc?
2) What forms of ID do they require for the 2?
3) Aswell as the barclaycard phone staff telling you to do this,
did they also sent you a letter aswell, confirming that you need to do this? or any other letter?
4) How long does this process take? to remove the block ? how long did it take you ?
5) Will they sent a complete new card in the post? with a new chip?
or just re-activate the old one?
6) Do they need to speak to the customer over the phone too? while they are there?
- the barclaycard phone staff that is ?
7) if they need to speak to you, while in the branch as the card holder, what kinda things do the Barclaycard Staff ask on the phone?
Broken hope, you had a similar problem some weeks back.
what happened when you went to the branch, regarding this matter?
When you showed 2 forms of ID, and the branch staff verified you, and they barclay staff called Barclaycard there....
did you have to speak to the Barclaycard customer services too ?
My cousin has speech difficulties,
so Readers, can you please answer each question in the
a) b) c) d) etc format ..please.
That would be appreciated please.
That would be great, thanks in advance.
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