Bargain :D

[benjo]

Would customer service not be able to see the problem right there and then when it was returned? It doesn't take a genius to figure out it had the wrong plug. Also, what was your shop doing selling 360's with EU plugs?

The people at customer services are not really tech savvy, they just have to check everything is in the box and then take the customers word for what is wrong with it. I haven't figured out why it had an EU plug on it, but I think the customer returning it might have swapped it for a different one or something, because the xbox live manual is in german

but there was no fault. It was a perfectly fine working console...

Wow, where do you work? and how is this place still in business? Shocking. I've worked in retail before and I would have got fired if I let this through the cracks.

This place is still in business because it's the big green supermarket

 

[Strife212]

There is a fault, it's illegal to sell products without a proper EU plug at retail isn't it?

 

[Streeteh]

There is a fault, it's illegal to sell products without a proper EU plug at retail isn't it?

I think the person that returned it had just bought a console in the EU previously, decided he wanted a UK unit so went and bought a new one from there, stuck the old one in the box and returned it. This also happened in the same store in question when the new 60GB units were first released, loads of people on these forums were buying units that ended up being old 20GBs stuffed in 60GB boxes but returned for random reasons.

Basically, never buy a console from a supermarket.

 

[Wyrdo]

Last time I returned a 360 there they didn't even check everything was back in the box! I shoulda filled it with bricks