Battle.net hacked

Eh, stuff like this happens.

If there is a company I trust to deal with a security breach like this properly it's Blizzard.

By the way individual hacked accounts is nothing to do with Blizzard, that is entirely user error. Blizzard even supply Authenticators, either Hardware (cheap) or Software (free) which make accounts pretty close to un-"hackable".

I've been playing Blizzard games for 5 years, I've had my WoW account hacked once and Blizzard Support had it restored completely within 24h.
 
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Bring back the good old single player offline PC games!

Single player + always online DRM is just bad. Anything in the cloud can be stolen.
 
I have had my account hacked and within 24 hrs I was back on. Things like this happens and I am sure that they will do everything they can do manage the damage accordingly

Edit - This happened about a year ago
 
Is it just me that's getting cheesed off with these multi million(billion) dollar companies losing my personal data through hacking or otherwise.

Every time this happens people have a little bit more of the picture about your on-line presence costing us, the customer, time, effort and sometimes money to resecure our "stuff".

I realise that by being an online presence these companies will be targeted, but i'm beginning to think it was about time there were some basic, and legally enforceable/auditable standards that companies need to adhere to as their responsibility for end users. Ultimately it's those end users that are running the risk of ID theft, not specifically because of battle.net, but as a combination of these "leaks" over the months from everyone from SOE, Steam, Blizzard and others.

It sounds at face value that Blizzard have taken reasonable precautions, but if we're to trust these companies with our ID and money they need to get better at this
 
Sin_Chase said:
Blizzard Authenticator.

Nothing can be done with your account even if you GAVE them the password.
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With the email address and secret question/answer there is the possiblity they could contact customer services and have an authenticator removed.
However EU secret questions/answers weren't taken so we're fairly safe.
 
G-Man said:
With the email address and secret question/answer there is the possiblity they could contact customer services and have an authenticator removed.
However EU secret questions/answers weren't taken so we're fairly safe.
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Not true, I had to get an authenticator off my account once and I had to send in my game CD keys, and some form of ID scanned in (drivers license or passport)
 
caz32 said:
Not true, I had to get an authenticator off my account once and I had to send in my game CD keys, and some form of ID scanned in (drivers license or passport)
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Ah good. Forgot Blizzard does all that sort of ID checking, unlike a certain Bioware who remove authenticators with just answers to secret questions and such.
 
Fenris said:
Don't really see how this is relevant to a company which make almost exclusively online multiplayer games.
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I thought diablo series is always considered as single play game? Or at least not solely multiplayer game.

Re Wow, yes it's multiplayer.

Warcraft and Starcraft both had singleplayer components in them.
 
I don't think this is a big deal. Yes it's bad that it happened but it's not always avoidable. Thankfully blizzard showed they have sense by having personal details encrypted unlike far too many companies who just have sensitive information in plain text.

At the very least I hope this is a reminder to people to use an authenticator! 2 factor authentication does help (as long as they don't make it easy to remove the authenticator, like some companies).


ltnmzh said:
I thought diablo series is always considered as single play game? Or at least not solely multiplayer game.

Re Wow, yes it's multiplayer.

Warcraft and Starcraft both had singleplayer components in them.
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Diablo 2 was HEAVILY focused on multiplayer, a whole economy was built around it and most of the game time of players was farming items to use themselves or trade with others. Even if you wanted to play D2 on your own without trading, most players would still do it on battle.net rather than the offline mode.

Warcraft and Starcraft had nice singleplayer parts to them, but it was the competative multiplayer side that made them huge.
 
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G-Man said:
With the email address and secret question/answer there is the possiblity they could contact customer services and have an authenticator removed.
However EU secret questions/answers weren't taken so we're fairly safe.
Click to expand...

Blizzard do more checks on me and my account than my bank does so no authentication is being modified over email/phone/web easily.
 
Data related to the mobile authenticator was taken during the hacking attempt - http://us.battle.net/support/en/article/important-security-update-faq#3

Blizzard don't specify what the data was but they are planning to push out a new version of the moblie authenticator. Therefore, people are speculating that they could have got hold of the algorithm used to generate the authenticator passwords for peoples accounts.

This only applies to the American servers. If you're on the European servers then all they got was your email address :)
 
Honestly you can talk as much crap as you want about Blizzard, but in my experience they are the best gaming company when it comes to customer relations.

They will have this fixed up in no time and will most likely take precautions to increase their security. They would be stupid not too.

Also, this is the reason I have an authenticator just in case.
 
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