be broadband keeps dropping

R0Z4G

R0Z4G

R0Z4G

Associate
Joined
30 Jun 2008
Posts
495
Right here is the story...

I first got broadband when it first came out where a engineer had to come install a special box in my room, its been like this ever since nothing has changed.

was with aol for years and recently changed last year, it was crap slow most days but never used to disconnect.

changed to be broadband and its been excellent constant fast speeds all the time.
now the last few months its been terrible it disconnecting for days and hard to keep connecting the broadband light just keeps flickering.
been on fone to be lots of times they have done tests tried it with a filter in other phone sockets but it only connects from this one socket that a engineer fitted years ago!

now be broadband say they have checked everything up to my house and everything is fine, now could there be a broadband with the box that got put in could it have just suddenly broke?

do you recon its time to get a bt engineer out and get our lines checked or phone up[ be and have another go ?
 
Try getting your SNR altered, it will drop your speed slightly but might fix your problems. Talk to the tech support guys at Be, they'll do it instantly for you.
 
they did not recommend doing this, i think they did sort it out when i first starting getting the problems... once it disconnects it takes ages to get connected again
 
What is your attenuation?

Also have you done a quiet line test (17070 option 2 for BT).

I was having random disconnects which resulted in two BT engineer call outs. The first found nothing, the second replaced the line in from the telegraph pole, resulting in a perfectly stable connection.
 
I have found the BE forums to be most useful and fast. Log into your account at their site and go on the forum. Sorted out all my problems very quickly without a phone call over the years I have been with them.
 
No BT engineer you can arrange will go anywhere near your ADSL. If an engineer visit is required, it's up to Be to deal with that.
The other sockets probably don't work because they're filtered.

As suggested, post stats and persist with Be if it's unstable.
 
Link Information

Uptime: 0 days, 0:01:29

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 830 / 3,980

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 31.5 / 56.0

SN Margin (Up/Down) [dB]: 6.0 / 7.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 808 / 1,713

CRC Errors (Up/Down): 808 / 0

HEC Errors (Up/Down): 250 / 0
 
All looks fairly normal, though you're on ADSL1, I'd have expected you to be on ADSL2+. I wonder if they changed it to try and aid stability.
 
I rang them up again and they said they could send one of their engineers out to check our lines and if they found out to be a internal problem then they would charge me £140!
but i asked them to change the profile to the lowest one, only connects at something like 2.7mb now but its been on ever since and no disconnects!

so just going to see how it goes, i wouldnt mind 5mb again but if it cures the problems im not fussed!
 
Try removing all your extension wiring (as a test). Or simply connect to the test socket to see if things improve. If they do, it's an internal problem.
 
I have tried it in all sockets in the house it just does not connect, it only connects from this one socket the one that the bt engineer installed years ago when i first got broadband
 
i take it that everything else plugged into the other sockets work ok ?

in your initial post you said a "special" box, did the engineer explain what he was doing and why ?
 
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