Be ISP

DragonWoLf · 12 May 2007 at 20:40

has anyone had bad service from the ISP, 'Be', if so what was it, as im considering to moving to them from tiscali *pukes*

bigredshark · 12 May 2007 at 22:33

I have my issues with their customer service, but in general you'll find them a lot better than most.

Dandle · 12 May 2007 at 23:48

They have been very good for me although I only get 12mb downstream. Customer service has been good as well when ive used them. The service was taken over by O2 last year and will be rebranded at some point.

My parents are with Be too and have had no issues at all.

squiffy · 12 May 2007 at 23:51

Bah I only have 5MB connection

call centre is a bit naff, be prepared to repeat yourself.

KIA · 13 May 2007 at 08:01

Anything is better than Tiscali

Migrate!

bikes · 13 May 2007 at 10:32

Been with Be for 2 months now. While the phone support is a bit hit and miss, the ticket support I have found to be 1st class. They even send text messages to your mobile to let you know when the ticket has been updated

tim_enchanter · 13 May 2007 at 10:35

All sounds good except

Dandle said:
The service was taken over by O2 last year and will be rebranded at some point.

that would worry me

bikes · 13 May 2007 at 10:39

tim_enchanter said:
All sounds good except

that would worry me

I think it's been quoted on Thinkbroadband that it's going to be kept as a seperate entity.

Liquid_Entity · 13 May 2007 at 12:01

I get this with Be There

ADSL Link Downstream Upstream
Connection 5441 kbps 1139 kbps
Line Attenuation 50.0 db 28.7 db
Noise Margin 7.1 db 6.1 db

Which is pretty poor but I am 1.7 miles from the local exchange, but it's far better, stable and quicker than when i was on Plus.Net's up to 8mb service - they only ever connected at 2300kbps down and 512kbps up.

For £3 more I am at least getting double/triple the speed I was once getting.

Dandle · 13 May 2007 at 12:16

bikes said:
I think it's been quoted on Thinkbroadband that it's going to be kept as a seperate entity.

Wicksta who posts on here works for O2 and has been told something along the lines that when O2 are totally happy with Bes service it will be rebranded. Ill get him to post in here what he knows.

Fothsn · 13 May 2007 at 12:20

Liquid_Entity said:
I get this with Be There

ADSL Link Downstream Upstream
Connection 5441 kbps 1139 kbps
Line Attenuation 50.0 db 28.7 db
Noise Margin 7.1 db 6.1 db

Which is pretty poor but I am 1.7 miles from the local exchange, but it's far better, stable and quicker than when i was on Plus.Net's up to 8mb service - they only ever connected at 2300kbps down and 512kbps up.

For £3 more I am at least getting double/triple the speed I was once getting.

5441 is excellent for that line, 50.db is a very high SNR number (I’m surprised you’ve even got ADSL2

) and I'm very surprised you’ve got such speeds, either your phone wiring is very poor or your line takes the sync route to the exchange if you are correct in stating 1.7M is as the crow fly’s to the exchange, I would try the Be* router in the master test socket and see what speeds you get

you may find a big improvement.

Be* are excellent I couldn’t recommend them enough if there available in your area they should be the first ISP to be considered, the only downside is the support & call centre staff.

squiffy · 13 May 2007 at 12:21

Report from Speedtouch 780WL

ink Information

Uptime: 0 days, 10:49:26
Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,060 / 4,936
Data Transferred (Sent/Received) [GB/GB]: 3.98 / 8.18
Output Power (Up/Down) [dBm]: 12.0 / 18.5
Line Attenuation (Up/Down) [dB]: 30.0 / 52.5
SN Margin (Up/Down) [dB]: 7.0 / 7.0
Vendor ID (Local/Remote): TMMB / µ
Loss of Framing (Local/Remote): 4 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 274 / 0
FEC Errors (Up/Down): 0 / 80,972
CRC Errors (Up/Down): 3,506 / 141
HEC Errors (Up/Down): 1,111 / 92

Bobmunkhouse · 13 May 2007 at 12:31

I moved to BE yesterday I im finding it great my download is now 18mb woooooo

Wicksta · 13 May 2007 at 12:37

tim_enchanter said:
All sounds good except

that would worry me

Heh, be have improved a great deal since O2 took them over, a lot of investment has gone in that they didn't have before. O2 have owned them for about a year now so probably most of the be users here are post O2 takeover customers.

Of course it will rebrand at some point to fall in line with what other mobile operators are doing.

Liquid_Entity · 13 May 2007 at 12:48

fothsn said:
5441 is excellent for that line, 50.db is a very high SNR number (I’m surprised you’ve even got ADSL2 ) and I'm very surprised you’ve got such speeds, either your phone wiring is very poor or your line takes the sync route to the exchange if you are correct in stating 1.7M is as the crow fly’s to the exchange, I would try the Be* router in the master test socket and see what speeds you get you may find a big improvement.

Be* are excellent I couldn’t recommend them enough if there available in your area they should be the first ISP to be considered, the only downside is the support & call centre staff.

Theres no plug socket near the master socket so am in the process of fitting one near to the master bt socket. Once thats on I will give it a whirl in that. I have taken away the original BeBox and replaced it with a Netgear DG834GT. I prefer the interface on it and I had one floating around.

Either way it's a vast improvement on Plus.Net who said I would never get more than 2mb out of the line lolz

Liquid_Entity · 13 May 2007 at 16:24

Whats that tool you can get to optimize your MTU settings etc ???

squiffy · 13 May 2007 at 16:29

Liquid_Entity said:
Theres no plug socket near the master socket so am in the process of fitting one near to the master bt socket. Once thats on I will give it a whirl in that. I have taken away the original BeBox and replaced it with a Netgear DG834GT. I prefer the interface on it and I had one floating around.

Either way it's a vast improvement on Plus.Net who said I would never get more than 2mb out of the line lolz

Can you take a screenshot of settings used? I want to use a Billion 7300A, probably better router than the 780WL but can't get it to detect be there isp

Liquid_Entity · 13 May 2007 at 16:33

squiffy said:
Can you take a screenshot of settings used? I want to use a Billion 7300A, probably better router than the 780WL but can't get it to detect be there isp

Use LLC Based ADSL Settings
VPI=0
VCI =101

Use the original MAC code for the Be Box

Everything else is dynamic IPs and there is no account name or password.

ants83 · 13 May 2007 at 17:06

my be its great here no problems!

Uptime: 0 days, 4:46:03

Modulation: G.992.5 Annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,291 / 16,731

Data Transferred (Sent/Received) [MB/MB]: 17.54 / 236.96

Output Power (Up/Down) [dBm]: 12.0 / 17.0

Line Attenuation (Up/Down) [dB]: 14.0 / 29.0

SN Margin (Up/Down) [dB]: 7.0 / 5.0

Vendor ID (Local/Remote): TMMB / µ

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 299 / 0

FEC Errors (Up/Down): 0 / 133,436

CRC Errors (Up/Down): 4,807 / 30

HEC Errors (Up/Down): 8,683 / 26

squiffy · 13 May 2007 at 18:05

Still not working

Billion is detecting the line, but browser search doesn't refresh homepage.