BenQ RMA problem

Voltage

Voltage

Voltage

Soldato
Joined
5 Jul 2006
Posts
3,647
So I purchased a BENQ monitor from OCUK on Saturday, boy was that a mistake!

Turned the screen on and BAM, 3 dead pixels and a line of dead pixels in the top right.

Got in touch with BENQ, they said they wanted screenshots of the dead pixels before they can action an RMA..........these don't show up well on camera :mad:

The only camera I have is my iphone and its not the greatest quality in the world, though I still ring marked the dead pixels for them to see and in my eyes I can see them.

So at this point they are refusing to take the screen back unless I provide a higher quality picture of the dead pixels.

Flippin mad :mad:
 
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Ahh ok,

I don't have any knowledge in this but if I bought a monitor with dead pixels I would return it to where I bought it from. It was sold to you as faulty.

Might be worth posting in the CS section and asking!
 
You're covered under DSR (Distance Selling Regulations) and are entitled to return it back to OcUK for any reason as long as you contact them within 7 days (14 days for OcUK as it happens). Since you have so many dead pixels that would count as defective under the manufacturer warranty.

Definitely contact OcUK in the CS section to explain the issue. And add a note that if for whatever reason they don't consider it faulty upon return, you would like it treated as a DSR return.
 
As everyone is saying, just get ocuk to deal with it! They are the retailer, AND you're within the 14 day period. You can't lose
 
I don't know why you would bother talking to the manufacturer instead of ocuk after just buying it. Get on to them and you will have a replacment sorted in a day or two (or your money back).
 
Voltage said:
So at this point they are refusing to take the screen back unless I provide a higher quality picture of the dead pixels.
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I would say that is fair enough.

If they cant verify the dead pixels because of a poor photo, then a better photo needs to be sent to them so they understand the problem.
 
If they cant verify the dead pixels because of a poor photo, then a better photo needs to be sent to them so they understand the problem.
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k, so how do you expect a person to do that with the only camera you own?
 
Contact OCUK customer support, get it sent back to them and they will sort. Saving you with all this unnecessary hassle. They have 14 days returns policy for a reason, so use it :)
 
This isn't exactly a good reason for us to "never buy a BenQ monitor". They make very decent monitors which are reasonably priced, which is why they are very popular.

Surely you have a friend with a better camera which you can borrow? Or borrow the friend and the camera?
 
Acme said:
This isn't exactly a good reason for us to "never buy a BenQ monitor". They make very decent monitors which are reasonably priced, which is why they are very popular.

Surely you have a friend with a better camera which you can borrow? Or borrow the friend and the camera?
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yep, seems a reasonable request from BenQ to action an RMA. not sure this is a reason to "never buy a BenQ monitor"!!
 
Surely you have a friend with a better camera which you can borrow? Or borrow the friend and the camera?
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no I don't.........and for BENQ to assume that I can have access to such equipment is poor form, and on top of that dead pixels wouldn't show up very well on any low/mid end display device due to interlacing and flicker.

Asus and Samsung have much better customer support than these muppets.
 
Voltage said:
no I don't.........and for BENQ to assume that I can have access to such equipment is poor form, and on top of that dead pixels wouldn't show up very well on any low/mid end display device due to interlacing and flicker.

Asus and Samsung have much better customer support than these muppets.
Click to expand...

Stop whinging and contact ocuk for christ's sake. Do you stick forks in your legs between meals as well?
 
try putting up fullscreen images of solid colour, you should find something that the dead pixels really stand out against. My 4 year old phone can clearly see/photograph dead pixels using this technique so hopefully you'll manage it well enough too (can always take a full screen picture then another close-up to the problem area - either one makes it hard to see how much of a problem it is but together hopefully should give a decent impression).

Interlacing won't make dead pixels blur, and PWM flicker can be dealt with by turning up the backlight so it's always on.
 
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