Man of Honour
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As mrbell says, let's refrain from mentioning who the competitor is.
Best course of action to get a pre-built PC with issues sorted?
- Thread starter BUDFORCE
- Start date
As mrbell says, let's refrain from mentioning who the competitor is.
I don't think you are understanding what is being said. This company is using it's T&C's to attempt to override consumer rights. Most companies do not do this. If they do, consumer rights will always trump their T&C's. T&C's are always "in addendum to" but not "in place of".
Permabanned
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But - it should be in place always if it always trumps the business T&C lol
Yes, it is. That is what I said. T&C's are not "in place of" but consumer rights are. Consumer rights are the law and T&C's are added extras that the company defines as consumer rights don't cover absolutely everything. If a "rule" exists in consumer rights, that is the point of reference. If it does not then the company can define a T&C for it as long as that T&C does not impede on another consumer right. A lot of companies define T&C's that cannot be upheld so it helps to know your rights.
That's as best as I can explain it. Are you more confused now? Maybe
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That's as best as I can explain it. Are you more confused now? Maybe
Meh we might as well scrap business T&Cs then and just have everyone move over to the Consumer rights. Everyone with problems never refer to T&Cs they just dive straight into Consumer Law lol
You mean <sweeping generalisation>the kind of non-tech-savvy person who would install "PC Performance booster 4,000!!11" because it promises amazing things, and unfortunately they don't have the experience which tells them that 99.9% of the time these applications are riddled with spyware which could cause their PC to constantly blue screen</sweeping generalisation>? (hey, we've all done it... right?
)Not saying this is the case here, but the company would very quickly go bankrupt if they blindly accepted every warranty claim.
A PC isn't like a washing machine or oven etc. where if it's broken, it's pretty obvious what the issue is, a PC is infinitely configurable by the user, and from the minute it leaves their shop/is delivered, they have no way of knowing what has been done to it. Assuming it was tested (of course it might not have been!) then as far as they are concerned, it went out working, now it isn't, and meanwhile the user has had a month to do literally anything to it.
All I'm saying is, that if the bro returns it under warranty and it's due to something he's done, they're going to bill him 10% of whatever he paid for it, so best to make sure it's a genuine fault first.
As several people have posted, get him to sign up here and make a thread about what's happening, there are plenty of knowledgeable & helpful people on this forum who could probably help diagnose the issue pretty quickly - and either suggest a quick fix if it's minor issue, or advising what's most likely wrong with it to help minimise any back-and-forth with the seller.
It is as far as consumer law and courtrooms are concerned. Goods were purchased - they're not working as expected, therefore consumer rights apply, whether this is a customized high-end PC build, or a cheap laptop from a large retailer, or a washing machine.
The bottom line: If it doesn't work as advertised and expected, within 6 months of purchase, the consumer has a right to a free repair or a refund. That's the law, and it transcends any additional terms and conditions.
The default position is that he hasn't done something to cause the fault, there's nothing in any of the OP's posts to suggest he's even tried to fix it, so we can assume it probably isn't a problem he's caused - unless of course he's lying, which none of us can verify.
To be fair, the OP paid for a computer to be built for him, that would work - presumably because he didn't have the time or experience to do it himself, therefore it's his right that he gets what he pays for.
Paying money for something, then being fobbed off with "It just broke, someone else will be able to help me fix it online" is what these sorts of companies want people to do - cave in at the first sign of any resistance.
If the OP is telling the truth, and this is a case where it was broken from day one, and he hasn't done something silly which has caused the problem, he's well within his rights to complain.
Of course, If it was me - I'd try to fix it myself because I've built hundreds of machines, but if the OP doesn't want to - he has every right to send it back and repair / refund it.
Soldato
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@BUDFORCE he needs to unplug everything except keyboard & mouse, monitor and then reset Windows to clean install. It'll take half an hour, and if it blue screens from there then it goes back to the shop if he can't be hassled with isolating the fault any further
It's true that he paid for a warranty, but you wouldn't stand around kicking the flat tyre on your new car, cursing the garage.
It's true that he paid for a warranty, but you wouldn't stand around kicking the flat tyre on your new car, cursing the garage.
Caporegime
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Buying a pre-built pc is a nightmare and due to parcel companies like to throw stuff about stuff gets damaged on the motherboard. There is a lot of weight and stress placed on them. Combine the speed bumps on the roads and these guys driving like rally drivers it only takes one hit to damage something badly.
Send it back get a full refund. Get one custom built locally.
Or build it yourself. Even a 12 year old could build a pc from scratch.
Well to update this.
They agreed to take the PC back, they had some event logger on it which confirmed it had been crashing/bluescreening since day one and admitted there is something not right with it, fair enough.
Except, my brother has moved since the priginal purchase, he obv made it very clear he had moved, first collection attempt, went to the old address, second time they picked it up.
The company has apparently fixed it, about a week ago and sent it back. The courier refuse to deliver it to the new address.
I am sure they will get it sorted at some point.
They agreed to take the PC back, they had some event logger on it which confirmed it had been crashing/bluescreening since day one and admitted there is something not right with it, fair enough.
Except, my brother has moved since the priginal purchase, he obv made it very clear he had moved, first collection attempt, went to the old address, second time they picked it up.
The company has apparently fixed it, about a week ago and sent it back. The courier refuse to deliver it to the new address.
I am sure they will get it sorted at some point.