You are now ready to chat with Prashant.
you:
Hi
Prashant:
Thanks for contacting EA Help! My name is Prashant how may I help you?
you:
I am contacting you regarding the code I've entered in origin does not work. I can't see the unlocked weapons
Prashant:
May I know the code is for which unlock or name ?
you:
it's for the type LMG 88, DOA shotgun and the back to karkand pack
Prashant:
back to karkand pack is not released yet
Prashant:
you have to wait for release as soon as it release it will activate in your account
Prashant:
and weapons will unlock at certain point of time in game.
you:
I understand that, I was told it is due december time. However the guns should be available now, various people have told me they've contacted the EA customer support and you've provided them with a new unlock code.
you:
I can provide you with my origin ID
Prashant:
You have to provide date of birth or any serial or online code present under that account that's it, no other thing will be consdered as proof of purchase.
you:
xxxx-xxxx-xxxx-xxxx
you:
that's the code I received in an email from amazon. It said the code was successful, however in game the weapons are not showing
Prashant:
I have checked and found that you wil get in game, please play some online matches gun will unlocked.
you:
I have played already. I've been playing since the release date
Prashant:
Please give me just a moment while I look into this further.
you:
thanks
Prashant:
You are welcome.
Prashant:
I have made some changes, now you should get the gum in the game.
you:
thanks, can I ask what changes did you make?
Prashant:
Is there anything further I may assist you with today?add some entitlements.
Prashant:
add some entitlements*
you:
Ah right, ok.
you:
Well thankyou very much. I will try the game and see if the weapons have been unlocked.