• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

BFG RMA experience

SwedishChef

SwedishChef

SwedishChef

Associate
Joined
6 Jan 2006
Posts
137
Just a quick note to highlight my very positive BFG RMA experience I just had. I bought a BFG 7800GT OC with a lifetime guarantee a couple of years back from OcUK and it's had a lot of use since then. It recently started to initialise only half the time, often requiring multiple reboots before the display kicked in. I sent it back to the Welsh RMA centre and in less than a week of it arriving there, a GFX 9600GT OC had arrived on my doorstep by FedEx. The new card is significantly better - it supports DX10 (the 7800GT didn't), is faster, has twice the memory, and is quieter too. So thanks BFG!

The only thing I would comment on, in the spirit of helping BFG improve the RMA service even further, is that the RMA status wasn't kept up-to-date on their website. The replacement card arrived days before it even said it had been despatched. However, if it's a choice between the getting the card quickly and having a quicker web site status update I know what I'd choose!

So all in all, an excellent service. :D
 
I went to the support section of the BFG website and initially filled out a form detailing my problem. An email response by BFG requested that I fill out the RMA form, again on their site (they also put a link to it in the email IIRC). If you ever have a problem it is easy to find and submit.
 
They are just brilliant to be honest, and are the only card manufacturer i will buy if i can help it.
 
I'm finding the RMA experience painful. They haven't replied to two of my emails, and are taking their sweet time with sending me a new card. Been a week now and still only at stage 2 of the RMA.
 
big warranties are one of the key things ati is missing, as i understand diamnond have very long warranties but we never see their cards over here
 
Hey Andy, try emailing Jeff ([email protected]). He has helped a lot of folks here as well as myself. He really does make life easier :)

Im sad to say in my experience BFG is very much let down by the UK side of the operation (some dodgy folks in bargoed - i know, i visited them) hopefully they are looking into this as Jeff led me to believe they had been letting a few folks down recently..
 
You must log in or register to reply here.
Back
Top Bottom