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BFG RMA Process

Randomface74

Randomface74

Randomface74

Permabanned
Joined
9 Aug 2009
Posts
12,236
Location
UK
Just making a thread for your information about my ongoing BFG RMA experience. I've read through the past threads and they seem generally positive. I am RMA'ing an 8800GT OC, which is a year old and has started showing artefacts, even during post!

Timeline
08/08/2009 - I first submit my RMA request.
09/08/2009 - I receive an email asking for more information, I instantly reply.
14/08/2009 - I get annoyed with waiting and submit a new RMA request, I get an RMA number back straight away.
15/08/2009 - I dispatch my graphics card to BFG.
17/08/2009 - Royal Mail say 'delivered', BFG says 'not here yet'.
18/08/2009 - BFG still says 'not here yet', I get a reply to an email I sent to Jeff last week, which doesn't apply anymore.
19/08/2009 - A guy at the BFG Warehouse rings me up and says he will ship my card today. Checks my address. The tracker says 'your card arrived', but does not say 'we shipped your card'.
20/08/2009 - A 9800GT turns up... but the fan is always on 100%... (Issue Thread)
...
 
Last edited:
WJA96 said:
OK - so you sent them a support request on Saturday and you got the automated response, yes?

Check your spam filter as quite often I find their e-mails in my spam folder because of their 'Usernames' and the BFGFIXX e-mail they use.
Click to expand...

I got a manual response, Sunday I think, asking for more information - so I replied with the information straight away. So it's almost been a whole week without getting an RMA number - I wanted to ship my card tomorrow, I guess that won't be happening.

Nothing in the spam folder.
 
Tried phoning the support line, but the line quality was so bad I couldnt understand the automated options.... I'm really screwed here, there's nothing more I can do...
 
FYI - this is the information they asked me for with my first request. I supplied this straight away with my second request, so I didn't have to wait to be asked for it. So I suppose you can speed up your RMA request by including the following information when you submit the form.

Full Name:
Phone Number:
Full Shipping Address:
E-mail Address:
BFG Model Number: (Will most likely start with BFGR)
Serial Number: (Will most likely start with 006 or G)
 
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