• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

BFG Tech support

Flareon

Flareon

Flareon

Associate
Joined
2 Dec 2003
Posts
400
Location
High Wycombe, UK
My 8800GTX has snuffed it so I'm trying to get on to BFG about it... by email of course, no calls to the US thanks!!

Anyone got any experience of what their tech support is like with regards to RMAs?
 
They give a fantastic service.
Sent off my blown 8800 GTX and recieved a 8800 GTX oc (better card) :D within a week.
Cannot fault them.
 
Sames here - 8800GTX OC sent off and shiny replacement received back a few days later......including a whole pile of W/C barbs et al., for some reason ?! :p Still, great service and a real strong ncentive to buy BFG again :D
 
Hi there

BFG are our best selling cards for a reason! Not just because the price is always competitive and even sometimes the best but they come overclocked out of the box and the service they provide is simply unbeatable. :)

For instance check out our price on the 8800 GT 512MB from BFG, the best in the UK! :D
 
heh thanks guys, good to know.

Sent a support request off on Friday around 5 wishfully thinking I might get a same-day response, but that would have been exceptional.... Monday it is!!
 
I called them up Sunday before last, got an answer and the whole thing sorted within 10 minutes over the phone. Sent the card off the next day.

I haven't had a replacement yet, so hoping it turns up today/this week.
 
Sorry to hijack your thread Flareon,
But does anyone know if you need a receiptwhen returning graphic cards back?
Becuase i bought a BFG 8800gt oc 512mb in january..And guess what,It says the wrong item on the receipt.. It should have said 8800gt OC but it says 8800gt OC2..But the barcode on the box is the same on the receipt..
4 months has gone so i cant really take it back.
Any ideas?
Thank you
 
Winnter said:
Sorry to hijack your thread Flareon,
But does anyone know if you need a receiptwhen returning graphic cards back?
Becuase i bought a BFG 8800gt oc 512mb in january..And guess what,It says the wrong item on the receipt.. It should have said 8800gt OC but it says 8800gt OC2..But the barcode on the box is the same on the receipt..
4 months has gone so i cant really take it back.
Any ideas?
Thank you
Click to expand...

No, all they ask for is the serial number on your actual card. No proof of purchase is needed.
 
Winnter said:
Sorry to hijack your thread Flareon,
But does anyone know if you need a receiptwhen returning graphic cards back?
Becuase i bought a BFG 8800gt oc 512mb in january..And guess what,It says the wrong item on the receipt.. It should have said 8800gt OC but it says 8800gt OC2..But the barcode on the box is the same on the receipt..
4 months has gone so i cant really take it back.
Any ideas?
Thank you
Click to expand...

Plus when you come to have to return it I doubt either will be about so you should get a better card.

I cant wait for my 320 to die lol
 
Retikulan said:
Same experience here, RMA'd my 8800gtx on monday and got my replacement on the friday.
Click to expand...


i got the same sevice , once you get the rma number out of the guy in USA, i remember there was a few emails back and forth with him asking me to try re installing drivers ect , once i told him it was fine with a different card then he sent the number and it took just 5 days turn around , good reason for buying bfg
 
Sorry to jump into the good feedback with this but reading this thread I must just be unlucky, my 8800GTX packed up, filled in the support web form. Waited 2 days for an email telling me it'd have to be RMA'd and asking for more details (including the information on the web form :s) Replied same day, 2 days later got a new email asking for serial number (turns out its not the label marked S/N), replied same day, that was 10 days ago - left it a week before prodding them - now getting no response to my emails :(

Better add BFG to my ****list :/
 
In order to register my new BFG card last week I had to scan & email my OC receipt in order to validate the warranty, when you register it then tells you to send a pop showing where & when you bought it & price paid.
 
You must log in or register to reply here.
Back
Top Bottom