Biggest load of crap EVER

riddler · 2 Feb 2008 at 14:02

Changed direct debit over with Virgin media 3 months ago, got a bill last week for £75, phoned told me no debit has gone through but card WAS cancelled unless i pay the cash i wont be getting a service.

I spoke about cancelling the account and re-opening
Phoneline : "sorry not possible without the account being paid for"
Me: "So if another person moves into this home they can't open an account with you?"
Phoneline: "Not untill the £75 is paid"

Yeah right mate you total crappers!

Anyone know another cable internet service?

Zefan · 2 Feb 2008 at 14:04

I'm not sure I understand your post. You haven't paid the bill, and you're trying to cancel your account?

riddler · 2 Feb 2008 at 14:08

We changed direct debit and i phoned a week later to check it was all ok.

"Yes Mr.Kelly all is fine on our end."

I then recieved a bill telling me how i owed £75 and no payments had gone through, so i either pay the £75 or lose the service, so the direct debit obviously just didn't go through yet i was told it had 3 months ago.

kibblerok · 2 Feb 2008 at 14:09

pay your bill? :confused:

gurusan · 2 Feb 2008 at 14:10

So, they haven't received money for whatever reason...and the fact that they are wanting money from you is the "biggest load of crap ever" :confused:

riddler · 2 Feb 2008 at 14:12

Well i don't have £75 to just chuck away, if i knew the payment wasn't going through from the first month when i phoned all would be well but £75 atm is just to much money.

The whole point of the matter is that i phoned up to check it was all done and was told it was, but if that was the case we wouldn't be in this situation now.

Peg · 2 Feb 2008 at 14:35

If they have not been taking the £25 a month then the money will still be in your account.

Phemo · 2 Feb 2008 at 14:38

Peg said:
If they have not been taking the £25 a month then the money will still be in your account.

Indeed. I can see both sides though - it's Virgin's fault for not contacting you the first month there was a problem, but on the other hand you should've been checking what was going out of your account.

I had a similar issue when I moved house - was told everything was sorted and then the next month a bill comes through with a late payment charge. Wasn't happy at seeing a £150 bill (2 months at £70 and £10 late charge) but at the end of the day, I didn't check that the money had left my account so I just paid up, sorted the direct debit issue out and moved on - the previous month's money was still in my account after all.

Also, there's no other cable provider - it's Virgin only, although I believe AOL did offer service via NTL's network at some point.

stoofa · 2 Feb 2008 at 18:13

I had a similar issue when I moved to Orange a while ago.
For some reason they had made a mistake on my Direct Debit setup.
I kept on getting bills through the post and I kept on ignoring them as I assumed they were mistakes - I'd setup direct debit after all.

They got it wrong and I ended up owing them for 4 months line rental and calls - not the worlds smallest bill.
Annoying yes, certainly not the biggest load of crap and at the end of the day I owed them for service - so just paid up.

platinum87 · 2 Feb 2008 at 19:28

riddler said:
if i knew the payment wasn't going through from the first month when i phoned all would be well but £75 atm is just to much money.

so you dont check your account statement for weeks? or you would see they didnt take any money