Bit of a rant.

Castiel

Castiel

Castiel

Permabanned
Joined
26 Jun 2010
Posts
0
I just cancelled my Orange Broadband contract giving the required months notice. Because I already have Virgin Cable Broadband installed I obviously do not need a MAC code.

Orange duely informed me that I will be charged £25 plus VAT for the honour of them disconnecting me....WTF.

They say it is BT's fault, I don't give a toss whose fault it is, I do not see why I should pay any such fee. If the disconnection incurs cost then Orange need to adjust their business model to accommodate it, not just foist it onto it's customers. It was not in the original T&Cs and they said they informed me by email of the changes last January. Considering that Orange is LLU in this area they didn't accept my original MAC code anyway IIRC I think this is a bit of a cheek.

Anyway I told them as much and that Virgin don't require the MAC, they said that Virgin will use the MAC anyway and I wouldn't be charged. What a crock of crap.

Anyway ranting over. I also cancelled my other contracts (3 Mobiles) with them also as a direct result, so I now need a bunch of new mobiles contracts.
 
Yeah right on! Why don't you head on down to the supermarket too and smash some oranges up? THAT'LL LEARN 'EM!!!!111!11!!!!!1ONE!!!
 
if orange adjusted their pricing to allow for free cancellations then i'm sure the cost would be higher then just the £25 disconnection fee as they'd probably lose a lot more customers due to being able to freely change, which means then they have to not only charge an extra £25 over the average time of a contract, but also extra to help bring back the profit lost. then you have to think higher prices they'd probably get less customers so again more increase to help bring increase further money they're losing.
 
FabienO said:
Did you read the T&C's when signing up?
Click to expand...

Yeah and nowhere does it state any disconnection charges. They bought them in last year and they say they informed me by email of the changes. If I had known I would have cancelled there and then.

Sirrel Squirrel said:
Anyone that fully disconnects from ADSL has to pay that fee, BT charge it to go to the exchange and unplug you afaik.
Click to expand...

Orange is unbundled in our area, so I am being charged for nothing.

Stupot_ said:
Yeah right on! Why don't you head on down to the supermarket too and smash some oranges up? THAT'LL LEARN 'EM!!!!111!11!!!!!1ONE!!!
Click to expand...

I am lining some up against the wall right now.....;)
 
BT should have absorbing that cost into what they charge Orange, etc. not passing it on :S there should never be an extra fee to cancel.

That said there were emails sent out about the change at the time it happened.
 
They told you about the charge, as they did this you could have cancelled the contract there and then and not had to pay the charge. Because you accepted the change in contract, you have to pay it. Simples.
Though, kick up a big enough fuss and they should refund it. Shoulda said something about how you have multiple contracts and because of that can they waive the fee?
 
boxman2000 said:
And been charged £25 ;)
Click to expand...

Nope, they have to give you 30 days to cancel if the T&C's are detrimental to you financially. There is no penalty.

I am not convinced they informed me at all.

Anyway, we are awaiting the MAC code, we will phone Virgin and tell them what Orange said, listen to Virgin laugh their heads off, and then phone Orange back call them some insulting names (in Urdu probably) and then proceed to pay the £25 plus VAT.

Still we have cancelled 3 orange mobile contracts which were coming up for renewal anyway much to the chagrin of the manager I spoke to this morning so I feel a little better.

Now where to google the best Urdu insults....




Ahleckz said:
They told you about the charge, as they did this you could have cancelled the contract there and then and not had to pay the charge. Because you accepted the change in contract, you have to pay it. Simples.
Though, kick up a big enough fuss and they should refund it. Shoulda said something about how you have multiple contracts and because of that can they waive the fee?
Click to expand...


They claim they told me, by email and not in writing mind.

They wouldn't budge when I told them I carried three other contracts with them, so as I said above, I cancelled the whole lot.
 
Rroff said:
BT should have absorbing that cost into what they charge Orange, etc. not passing it on :S there should never be an extra fee to cancel.

That said there were emails sent out about the change at the time it happened.
Click to expand...

isnt it OpenReach? i think its a different company now? Its why you need to pay £128 to get a line activated if its been changed to a different provider e.g. TalkTalk.

it was like this a couple of years ago when i moved into my old house but maybe different now.

Scum...sub human scum.
 
you can get a phone line put in for far cheaper than BT's ridiculous charge, the phone co-op do it for £78 (its still a BT engineer that installs it though) and you get the added benefit of not having to deal with BT if anything goes wrong.
 
definitely challenge the fact they told you by email - unless you positively accept the new terms then they cannot just say you accepted it because you didnt answer - I had this issue with them when they changed my mobile contract, I challenged, they refunded as a "gesture of goodwill"!!!
 
You must log in or register to reply here.
Back
Top Bottom