I just cancelled my Orange Broadband contract giving the required months notice. Because I already have Virgin Cable Broadband installed I obviously do not need a MAC code.
Orange duely informed me that I will be charged £25 plus VAT for the honour of them disconnecting me....WTF.
They say it is BT's fault, I don't give a toss whose fault it is, I do not see why I should pay any such fee. If the disconnection incurs cost then Orange need to adjust their business model to accommodate it, not just foist it onto it's customers. It was not in the original T&Cs and they said they informed me by email of the changes last January. Considering that Orange is LLU in this area they didn't accept my original MAC code anyway IIRC I think this is a bit of a cheek.
Anyway I told them as much and that Virgin don't require the MAC, they said that Virgin will use the MAC anyway and I wouldn't be charged. What a crock of crap.
Anyway ranting over. I also cancelled my other contracts (3 Mobiles) with them also as a direct result, so I now need a bunch of new mobiles contracts.
Orange duely informed me that I will be charged £25 plus VAT for the honour of them disconnecting me....WTF.
They say it is BT's fault, I don't give a toss whose fault it is, I do not see why I should pay any such fee. If the disconnection incurs cost then Orange need to adjust their business model to accommodate it, not just foist it onto it's customers. It was not in the original T&Cs and they said they informed me by email of the changes last January. Considering that Orange is LLU in this area they didn't accept my original MAC code anyway IIRC I think this is a bit of a cheek.
Anyway I told them as much and that Virgin don't require the MAC, they said that Virgin will use the MAC anyway and I wouldn't be charged. What a crock of crap.
Anyway ranting over. I also cancelled my other contracts (3 Mobiles) with them also as a direct result, so I now need a bunch of new mobiles contracts.