Black screen when playing games.

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FMF

FMF

FMF

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Hi,

I've just purchased the OCUK Citizen PC with an added SSD and upgraded to 16gb of RAM.

https://www.overclockers.co.uk/ocuk...-8gb-graphics-three-free-games-fs-1aq-og.html

I've installed windows and and a few games, BF1, PUBG. Unfortunately after playing a minute or so the screen goes Black and I have to hit the reset button on the tower, peripherals also no longer work.

I've installed MSI Afterburner and downloaded the Heaven Benchmark and GPU temps reach around 67c.

Any ideas what could be causing this?

I've already reinstalled the GPU drivers.

Thanks
 
Just checked the event viewer, there's a critical error every time it crashes. Event ID 41. Source Kernel-Power.
 
FMF said:
Just checked the event viewer, there's a critical error every time it crashes. Event ID 41. Source Kernel-Power.
Click to expand...

Sometimes that just means the comp didnt shut down properly and isnt the real problem, check under error and warning and see if anything is coming up at exactly the same time as the 41 code.
 
So just after the critical error (within 5 seconds), there's

Error Audit events have been dropped by the transport.

Error The AMDRyzenMasterDriver service failed to start due to the following error:
The system cannot find the path specified.

Warning
Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ ): Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Windows Hello for Business post-logon provisioning is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.

Before the Critical event.

There's

Audit events have been dropped by the transport. 0

Hope this helps as it means nothing to me.
 
Was thinking maybe the PSU is not supplying enough power when it is put under load.

Seen a few people have problems play games but fine in bench/stress tests. Usually a PSU problem.
 
On the uniengine test it also crashes but that is using the gpu.

My thoughts is also the PSU. I've used the recommend PSU on the coolermaster website and they recommend a 750w. The rx590 is more demanding than the 580.
 
This is Guru3D's generic power supply recommendation for the series:

  • AMD Radeon RX 570 - On your average system the card requires you to have a 450 Watt power supply unit as minimum.
  • AMD Radeon RX 580 - On your average system the card requires you to have a 500 Watt power supply unit as minimum.
  • AMD Radeon RX 590 - On your average system the card requires you to have a 500~550 Watt power supply unit as minimum.
Thats the reason I thought a 600W would be fine, although I would personally feel safer with extra headroom.
 
FMF said:
It's a Kolink KL-600.
Click to expand...
That Kolink is at most ~450W by any standard of current decade.
And also that is likely similar to those "PMPO" numbers of cheap multimedia/PC speakers aka
https://dictionary.cambridge.org/dictionary/english/********

So until proven otherwise with good PSU, likely cause is "the only free cheese is in the mouse trap" PSU.

FMF said:
I've used the recommend PSU on the coolermaster website and they recommend a 750w. The rx590 is more demanding than the 580.
Click to expand...
That reading is for BSUs.
Bitfenix Formula is out of stock, making this Antec cheapest PSU with modern design and quality parts instead of cheap grab bag parts.
https://www.overclockers.co.uk/ante...plus-gold-modular-power-supply-ca-24n-an.html
Though already 550W model would be clearly stronger than that Kolink.
 
Can't believe they are selling the system with that case, where is the air supposed to come in ? :D
Download HWinfo and try and log some temperatures if you can. Also I would reinstall windows without the network cable or wifi and install the video drivers afterwards from an usb where you previously downloaded them. If that doesn't work I would think something is overheating or psu is the issue.
 
So they replaced the GPU, ram and PSU however it is still crashing. Less error messages however, are there any specific tests I can do for the psu?
 
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