Blackberry Storm Problems

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Hi all,

I've got the said Blackberry Storm on Vodafone, i thought it'd have been fairly easy to setup a personal email account but i seem to have hit a hurdle. That is in the setup wizard that is on the phone, it only seems to have the one available option and that is for the "i want to use a work email account with a blackberry enterprise server" of which is no use as there should be an option for a personal email account.

Does anyone know why i can't get this option obviously if you have a Storm you may know, many thanks in advance.

Av8
 
Have you got BIS setup on your account??...if not then ring up Vodafone and get them to enable it. Without that on your account, you wont be able to set up any personal emails.

Also rather than doing it via the phone, ask them for the BIS site login for Vodafone as well...in there youc an set up filters and other email accounts if you wish.
 
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Hi

No i don't think the BIS is setup on my account, i got the "Storm" online and it never gave any other options when i got it. Does this mean i am best to go into the store to have this sorted out?
If possible i want to setup the blackberry so i can get my email from mobileme and google mail sent to the phone as it does support imap, which is the main thing i want the blackberry to do.
 
I work for Vodafone, and I never, ever, use the wizard on the handset to set up Blackberrys for email, theres a simpler way.

Head to www.mobileemail.vodafone.net - select Create New Account - it will ask you for your handset PIN and IMEI. You can find these in the settings menu under status, or they are conveniantly printed on the side of the box.

Once you have entered that, create yourself a username / password - this is what you'll use when you need to add more email addresses in future, change addresses, change handheld, stuff like that. So pick one that you'll remember, as they're a pain in the... to work out if you forget them.

Once you've done that you'll be presented with a screen which will ask you what the first email address you want to add is, what the password is, etc etc. Fill in the info you need, Blackberry will most likely auto detect the settings, and within 10 minutes mail from that account will be pushed to your device.

Once you've done that one you can hit the 'Add Email Account' button and add your next one, all very simple.

Now then, if you've done all that and it still doesnt work. The moron who sold you the phone has left off something important, you need the Blackberry SOC. This is something that is added to your account, costs you an extra £5 a month, and makes the email go. Without that, its not going to work.

If that isnt there (and from your post it sounds like this could be a possibility) either pop into a store and get one of us to add it for you - will take about 2 minutes, or phone up customer services and get one of them to do it.

And done, you have a Blackberry provisioned for email.
 
Rids said:
I work for Vodafone, and I never, ever, use the wizard on the handset to set up Blackberrys for email, theres a simpler way.

Head to www.mobileemail.vodafone.net - select Create New Account - it will ask you for your handset PIN and IMEI. You can find these in the settings menu under status, or they are conveniantly printed on the side of the box.

Once you have entered that, create yourself a username / password - this is what you'll use when you need to add more email addresses in future, change addresses, change handheld, stuff like that. So pick one that you'll remember, as they're a pain in the... to work out if you forget them.

Once you've done that you'll be presented with a screen which will ask you what the first email address you want to add is, what the password is, etc etc. Fill in the info you need, Blackberry will most likely auto detect the settings, and within 10 minutes mail from that account will be pushed to your device.

Once you've done that one you can hit the 'Add Email Account' button and add your next one, all very simple.

Now then, if you've done all that and it still doesnt work. The moron who sold you the phone has left off something important, you need the Blackberry SOC. This is something that is added to your account, costs you an extra £5 a month, and makes the email go. Without that, its not going to work.

If that isnt there (and from your post it sounds like this could be a possibility) either pop into a store and get one of us to add it for you - will take about 2 minutes, or phone up customer services and get one of them to do it.

And done, you have a Blackberry provisioned for email.
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Thanks Rids, that sounds like the problem i have with the soc thing missing i guess as i have setup everything else as you've mentioned already but still nothing comes through.
I wasn't informed i would have to pay another £5 a month to get this email "pushed" so to speak to my phone. Bit of a con i think, as i can get an iphone that will do this for free. I've got the 14 days to return the handset, i think judging by this experience i've just lost any faith in vodafone what i had and can't be bothered and will go the iphone instead.
Thanks anyway Rids for your help, appreciated.
 
matt100 said:
there's your problem right there!

I had one for about a month... *shudders*

bold now.. all is peaceful in the world.
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Uhmm, just looking at the alternatives. Looking like iphone tbh, how old is the BB curve or bold?
 
I have an iphone as my personal phone and I really can't fault it, its the only phone I've come close to owning for 12 months recently.

My work bold is an awesome machine for email, its everything the storm wants to be but it does it with massive ease, the keyboard is great, the trackball is precise where the storm is clumsy beyond being funny and the wifi is easy and reliable.

The iphone is a fantastic text/browsing phone and I guess by extension it would be an awesome emailer too, some say the keypad is fiddly but I find it a bit spooky the way it corrects my worst spellinginto exactly what i wanted to say so in that respect its amazing and the ease of use for what i need (especially browsing at home on wifi when I can't be bothered to get the laptop or go to the pc) is stunning.

I don't take a lot of photos (although it seems perfectly capable and pulls off snaps not far off my friends C902 tbh) never do video and don't send MMS and I know those are its failings which is why its fine for me.

I guess if you need all those then a bold is your man, or maybe an N96 if you want something that appears to me (having had an N95 8GB very briefly) to be massively over engineered and needlessly complicated but also incredibly flimsy and huge.

If I had to have just one phone now it would be an iPhone. preferably a 3G on a proper O2 contract so I didn't have to stress about using too much non wifi data (I have a 2G I bought when they came down to £169 last year and you could unlock without ever signing up :))
 
Av8 said:
Uhmm, just looking at the alternatives. Looking like iphone tbh, how old is the BB curve or bold?
Click to expand...

specific answer rather than a ramble now.. the Bold is about 5 months i'd guess, there's an 8900 curve which is brand new and a really old curve which is years old.

If you're considering either of those then go with the bold. It has everything, decent camera, wifi, 3g, gps etc etc.. the 8900 has wifi but no 3g I believe.. the storm has 3g but no wifi etc etc.

The bold is the daddy blackberry from what i can see.
 
Thanks Matt, that certainly helps me. The bold wins hands down i think from the description etc etc. Cheers
Looks like the Storm is going back
 
Av8 said:
Thanks Matt, that certainly helps me. The bold wins hands down i think from the description etc etc. Cheers
Looks like the Storm is going back
Click to expand...

The Bold is a much better device than the Storm imho...i had one back in Dec, sent it back after 3 days...it just wasnt that polished ie the software.

The Bold meanwhile is much more polished and is easier to navigate around...but in order to use it fully...your still going to pay £5 a month for the push email. Without that, you wont be using it to its fullest potential.
 
I've just looked at the Vodafone site, and the tariff i chose was the £40 per month one

Key features
18 months
600 mins and Unlimited texts
Unlimited Mobile Internet and BlackBerry email
Click to expand...

Since this says unlimited mobile internet and blackberry email, am i right to say i should've had this soc thing included already and i should've been able to get my email "pushed" to the device?
 
Av8 said:
I've just looked at the Vodafone site, and the tariff i chose was the £40 per month one



Since this says unlimited mobile internet and blackberry email, am i right to say i should've had this soc thing included already and i should've been able to get my email "pushed" to the device?
Click to expand...

Yup seems like it but someone forgot to add it to your account. ?I'd ring them just to make sure that you have it on your account so when you get your phone...all u have to do is set it up.
 
I'm sending the Storm back on Thursday, I really don't think R.I.M. have got the same quality of touch screen compared to the iPhone. Re the problems of the email, I'm not going to keep the Storm even if they (Vodafone) were to add the soc function of which should have been on in the first instance. I'll get shut and get a BB Bold, then it's just down to who will make the phone best on their network & what's the best package.
I'm really not sure if i'd be best in giving Vodafone another try after the hassle of this problem that i've had with the Storm email issue.
 
Hodders said:
The unlimited :rolleyes: T&Cs give you 500MB per month (just 16MB per day) after that you get charged. I had a mild rant in a vodafone shop today over this.
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Wow that is bad really, compare that to o2 iPhone and unlimited means pretty much that on a fair usage term hence the quote from o2 'Excessive usage policy and full terms apply'.

Back to the original post i made, got the mail problem sorted. As rids post mentioned the soc aspect of the contract wasn't applied so i didn't get the emails pushed to the Blackberry.

Still completely undecided about whether to keep the BB Storm or not, not had chance to look at the Bold to be honest. I really like the large screen and touch aspect of the BB Storm, but not sure about the small screen and qwerty keyboard on the BB Bold. Arrrgh!!! Decisions :(
 
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you'll find its much much quicker to use and yes the screen is smaller but you don't seem to get much less on there.

The trackball is so much more precise than the touchscreen.
 
matt100 said:
you'll find its much much quicker to use and yes the screen is smaller but you don't seem to get much less on there.

The trackball is so much more precise than the touchscreen.
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Cheers Matt.

Right 'o, i've made my decision. BB Storm is going back, ditching Vodafone. Going for the BB bold on o2. :) Should be delivered tomorrow :D
 
Well not really having much luck with the Blackberry Bold either, though not having an issue with email just can't get it to sync with pocketmac for blackberry. Even tried uninstalling and re-installing plus using the extra update too, with no luck gutted. :(
I think i may just give up with blackberry
 
Av8 said:
Well not really having much luck with the Blackberry Bold either, though not having an issue with email just can't get it to sync with pocketmac for blackberry. Even tried uninstalling and re-installing plus using the extra update too, with no luck gutted. :(
I think i may just give up with blackberry
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Thats because Blackberry software isnt compatible with Macs in general sorry to say...dont know why that is but sadly thats the case with BB's and macs...they just wont work.
 
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