Blinded by work thinking

krooton

krooton

krooton

Caporegime
Joined
9 May 2004
Posts
28,747
Location
Leafy outskirts of London
So a 'head of' doesn't think that my proposed wording of a menu option would make sense to the general public.

The option in question reads: "Mobile network providers"

If you phoned a company, and were given a menu option labelled as above, what would you assume as being the next thing you hear?

I need feedback from Joe Public, as I am sure it's as clear as we can make it.

Thanks!
 
I've set the feelers out on a few forums, but all feedback is good feedback.

You're both correct, but she just won't have it. I don't see how it could possibly be any clearer without actually saying "such as O2", which would just sound stupid in a single menu option.
 
Adrianr said:
Overclockers probably not the best place to be asking for Joe Public views on anything even remotely technology related.
Click to expand...

Have to agree with this tbh..

Not sure of the best way to word it.

Mobile phone service provider ?
 
krooton said:
I've set the feelers out on a few forums, but all feedback is good feedback.

You're both correct, but she just won't have it. I don't see how it could possibly be any clearer without actually saying "such as O2", which would just sound stupid in a single menu option.
Click to expand...

"Mobile phone service providers"?



^^ I hate you!
 
Press 1 for Vodafone, 2 for o2, etc, 0 for other? Something like that doable perhaps? Don't know how many providers you have to cover!
 
Maybe something really childish might get a better response
'Company that sells phone calls and texts to people.' Or something.

But your option sounds fine to me.
 
Mobile Network Operator would be the correct heading, alternatively "Mobile phone services provider" or something
 
I don't think you can put just "mobile" in, it has to be "mobile phone" otherwise some doofus wont understand what you mean by mobile.
 
I have never understood this, if you have a question such as "Mobile network providers" and a list of options such as orange, t-mobile etc, there isnt ever going to be any confusion. If there is, there is little that you will be able to do in re-wording the question that will suddenly reveal the meaning to the customer.

I would wager that most people in the world who could read english would understand that question.

I would like to think that most people would look at the options to a question if they don't grasp the question fully.
 
fez said:
I have never understood this, if you have a question such as "Mobile network providers" and a list of options such as orange, t-mobile etc, there isnt ever going to be any confusion. If there is, there is little that you will be able to do in re-wording the question that will suddenly reveal the meaning to the customer.

I would wager that most people in the world who could read english would understand that question.

I would like to think that most people would look at the options to a question if they don't grasp the question fully.
Click to expand...

If managing IVRs has taught me anything, it is that the general public are pretty stupid.
 
I think better wording to connect with the general public would be "Companies you get your moby from innit.".
 
krooton said:
If managing IVRs has taught me anything, it is that the general public are pretty stupid.
Click to expand...

I know that the general public is fairly remedial when it comes to some things but everyone in the country below the age of 70 must know of mobile phones and have heard of at least one network provider.

It just looks like another manager sticking their oar in to feel like they contribute. Your wording is fine and without providing an extended explanation of what a mobile, network provider etc is, I doubt you will achieve much more clarity.
 
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