Blue Screen debugging

TBirdUK

TBirdUK

TBirdUK

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Joined
9 Jul 2005
Posts
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Location
High Wycombe
I am getting random Blue screens for no reason I can see, can someone help me to debug it - its fast and random but I cant find a way of reading the .dmp file or understanding it.

Thanks
 
Download WhoCrashed. The next time you get a blue screen crash, restart your PC then once Windows has loaded, run WhoCrashed. Click on Analyze. It will tell you what program or driver caused the crash.
 
Thanks, will do.
On the latest blue screen i managed to read

dxgkrnl.sys

and some kind of error - I'm running windows 7 x64
 
On Wed 06/05/2015 17:54:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050615-11809-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0xA1CE8)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004335CE8, 0xFFFFF88002100570, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

What next?
 
the previous crashes seemed to be caused by

On Tue 05/05/2015 18:07:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050515-12636-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x282CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

I re-installed the latest ati driver that now crashes by dxgkrnl.sys
 
If you updated to the latest DirectX & graphics card software and you still get the issue then have you always had this problem? If so, then there's a bug in the drivers. If not, then something else you've installed is interfering with your graphics driver. Try re-installing a backup image from when you didn't have this problem. I can't offer any more help I'm afraid.
 
problem has been ongoing for a couple of weeks, I dont think I have installed anything new, I have had the desktop manager stop working for months!
 
Sometimes Windows just gets bugs over time through no fault of your own. That's why it's best to create backup image of your C Drive when everything's working with Macrium Reflect. That way when issues like this happen you can just restore a backup in 5 mins via a USB 2/3 hard drive.
 
holygamer said:
You don't need to waste time reading the bluescreen. WhoCrashed will tell you exactly what crashed and what caused it.
Click to expand...
At work I have several VMs that BSOD on startup and never successfully get into Windows again. Got any ideas?
 
have restored to an earlier time, earliest I could and so far so good.
Not overclocked anything on this system
 
Good news then TBird. I would log any changes/installs you make in case it coincides with the problem you had.
 
cheers for the help - no more BSOD but am still getting the desktop manager has stopped working - cant figure out why, seems to happen when playing games or playing video but only once each time, then all is fine until I start again.
 
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