Blue screen please help (6.1.7601.2.1.0.768.3)

Associate
Joined
15 Sep 2011
Posts
33
Hello. I am heaving problems with BSOD's every time I play games. Can anyone please tell me the cause of this issue?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFF
BCP2: 00000002
BCP3: 00000000
BCP4: 82A964D5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010108-24835-01.dmp
C:\Users\Asics\AppData\Local\Temp\WER-97282-0.sysdata.xml
 
Last edited:
Soldato
Joined
2 Jul 2010
Posts
3,098
Analyse the mini dump files which are created when a BSOD occurs.

EDIT:
If you're on Windows 7 (which I think you are based on that OS Version), this is how to:

"Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect."

You'll then have to get some other software to actually make the dump readable to you.
 
Last edited:
Associate
Joined
15 Sep 2011
Posts
33
Analyse the mini dump files which are created when a BSOD occurs.

EDIT:
If you're on Windows 7 (which I think you are based on that OS Version), this is how to:

"Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect."

You'll then have to get some other software to actually make the dump readable to you.

Sorry I forgot to include the minidump. Updated in first post.
 
Associate
Joined
15 Sep 2011
Posts
33
Right I have the information from BlueScreenView. I have no idea what all this information means though.

010108-24835-01.dmp
01/01/2008 06:15:22 PM
IRQL_NOT_LESS_OR_EQUAL
0x0000000a 0xffffffff
0x00000002 0x00000000 0x82a964d5 dxgmms1.sys
dxgmms1.sys+d460
DirectX Graphics MMS
Microsoft® Windows® Operating System Microsoft Corporation
6.1.7601.17554 (win7sp1_gdr.110202-1504)
32-bit
ntkrnlpa.exe+415db
ntkrnlpa.exe+774d5
atikmdag.sys+2d74a
atikmdag.sys+1a842
C:\Windows\Minidump\010108-24835-01.dmp
2
15
7601 143,664
 
Soldato
Joined
2 Jul 2010
Posts
3,098
Just looked up, 'ntkrnlpa.exe', that looks like its pointing to some network adapter, either a NIC or Wireless card. Try updating or down grading the drivers.

I'm guessing 'atikmdag' is related to ATI, so probably some crappy drivers from them, which doesn't surprise me.
 
Last edited:
Associate
Joined
15 Sep 2011
Posts
33
It said the cause for the crash was the driver dxgmms1.sys+d460 is this ,y ATI driver or my direct x driver?

PS my graphics card is an Sapphire Ultimate HD4670 (AKA ATI Radeon HD 4670)
 
Last edited:
Soldato
Joined
2 Jul 2010
Posts
3,098
It said the cause for the crash was the driver dxgmms1.sys+d460 is this ,y ATI driver or my direct x driver?

PS my graphics card is an Sapphire Ultimate HD4670 (AKA ATI Radeon HD 4670)

Hmm, I'm not quite sure. However, Google will probably have the answer if you search, 'dxgmms1'.
 
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