Blue Screens, CPU hot

[RyanUNDEAD]

So I bought a prebuilt custom rig from OC. The specs are:
4670K [Not overclocked]
R9 290
Aftermarket CPU cooler [Artic Cooling]
1TB Seagate HDD
16GB memory
Phantom case

The order form said the max CPU temp under stress test was 70c but since having the rig I regularly run at 70-75 just playing CSGO. Yesterday I had temperatures up to 84c still only playing CSGO without any programs in the background.

I've had the PC for around 6-8 weeks now and I've had on average 1 blue screen a week. I've had 2 different codes from the blue screens which are; 0x1000007e and 0xa0000001.

Yesterday while playing CSGO, I noticed the FPS was dropping from the standard 300 cap down to 40/50. I know this is perfectly fine FPS range for gaming, but it shouldn't be running at that frame rate for a game like CSGO.

I've spoke to OC 3 times so far, they've had me; run memtest, remove the motherboard battery and now I'm running seagate tools to check my hard drive.

They told me the temperature for the CPU is nothing to worry about but I can't help worrying that the temps are too high for the little stress I'm putting my rig under. My old rig was 4 years old and it ran CSGO with the CPU keeping under 65c.

Any ideas what I should do?
Thanks
Ryan

 

[RyanUNDEAD]

No I have 8GB sticker.

 

[RyanUNDEAD]

The heat sink model is; Arctic Cooling Freezer Xtreme Rev.2 High Performance Quiet CPU Cooler.

I haven't checked the paste, to be honest I'm a little reluctant to mess with the hardware to much as I'm not too clued up on what I'm doing.

To check the temperatures I've been running speccy whilst doing whatever I need to do.

Edit:
I ran the Seagate tools test, it passed with SMART and Generic Long test without any errors.

 

[RyanUNDEAD]

That's a large cooler. If your only running stock then 85c is quite high.

When your CPU reaches 85c what RPM is your CPU fan speed?

How do I check my fan speeds?

I've spoken to OC again today after another blue screen yesterday, I've been told to try installing updates for my bios.

Failing that I'm not sure what else to try.

 

[RyanUNDEAD]

If it's something I can fix at home I don't mind, at least I won't be without a rig. Well these are the temps the first is running prime95 for 10 minutes and the second is idle.

I couldn't actually find the bios updates so I haven't been able to do that but I have had another blue screen since my last update.

The one thing that confuses me a little with the stress test is it's only 5c/6c above what I've had from playing CSGO.

 

[RyanUNDEAD]

Not sure why the 12v says its at 3v?

It guess at cooler is improperly mounted, it can happen in transit, depending on how it attaches. Open up the case and have a look, if its clips, make sure all 4 are clipped in, if its screws its up to you if you want to touch them

I opened up my rig this morning, from what I can see the heatsink looks secure, I tried applying a little pressure just to see if it was lose but it seems solid. I phoned OCers again this morning, they asked if I'd run prime95 for an hour to check temperatures.

I started this just as I started prime95 to monitor the full test:

The temperature in my room was 17c and the rig has a ton of space around it for air flow.

They also asked me to run FurMark, which to me they look fine;
Card temperature didn't pass 80c with fan speeds staying at 49%.

I'm going to call them again later, the only other thing they've suggested is that it could be a software problem. What software could cause this problem, would it be windows 7 they're talking about?

Edit:
OCers told me these temperatures are fine, the only thing that concerns me is that I'd like to overclock my CPU in the future but with these temperatures at standard clock speeds, wouldn't it send the heat overboard?

 

[RyanUNDEAD]

Well I've phoned OCers again, they have informed me that they'll be sending out a replacement heatsink which I should receive tomorrow.

Not overly confident about fitting it but I'll check a few tutorials before I give it a try. All going well, this should be the end of the blue screen pandemic =].

 

[RyanUNDEAD]

Thanks for all the advice guys, the only software I have other than windows are games.

I'll keep you all updated when I have any more info.

 

[RyanUNDEAD]

A little update, I installed the new heat sink. I went without blue screens for about a week or 2. But today and yesterday I've had another 2, phoned overclockers today.

They've agreed to take the PC back, so when I have the £25 fee for the packaging I'll be sending it back.