Boot and freezing issues

FeFiDoh · 4 Nov 2015 at 17:02

Hi all, looking for some help diagnosing issues with pc.

Few weeks ago I was at a lan, left my pc on whilst I went to eat and when I came back it had frozen. The mouse would move but opening task manager and the like seemed to take forever, like something was using 100% cpu and it was queuing it up. I rebooted PC and it hung on the windows 10 login screen forever, that little dial that spins when it is busy. Several boots later and doing a check disk I got it working again.
Now I am getting the same issues on a more regular basis. I can leave the pc on for days and it will be fine and then I will turn it on one day and it will do the same thing again, hang on the loading screen, do auto repair etc..etc.. When I finally do get back on Windows it is faultless. This morning it did it again then and hung and I had to reboot. Now I can't get Windows 10 to load at all, stuck on the infinite load screen, auto repair.

I have had
BAD_SYSTEM_CONFIG_INFO error messages when attempting to boot
SNAP-MMC stopped unexpectedly when trying to view the event viewer
an 0xe9 message today which is the first time I have seen that.

It is an x58 i7 950, Gigabyte x58 UD3R Rev 2.0, Samsung 830, 12gb ram, gtx 970. I have loaded up the Samsung Magician software and it says the drive is healthy. I have ran memtest and got 0 errors. Just done a drive health check in Ubuntu (what I am currently writing this from) and it says it is fine. I did a clean Windows 10 install after first getting these issues. Not sure what else to check. It seems to point to drive issues? I am wondering if potential driver issues?

Disco_P · 4 Nov 2015 at 17:15

Could you post the smart data from your 830?

I had similar issues that came down to a faulty sata cable. As a result the drive has a huge number of crc errors but magician said it was fine.

FeFiDoh · 4 Nov 2015 at 18:02

I can't boot into windows at the minute to get the smart data, unless I can post the thing from the linux test?

TWiNKLeT0Es · 4 Nov 2015 at 20:32

Have you tried booting into safe mode before it stopped booting?

I would suspect the SSD firmware maybe or the Samsung Magician software as its just been updated.

From here i would attempt to boot into safe mode.

You will have to enable Legacy boot options. To do this you will need a USB or DVD with Windows 10 on and boot from it.

From here click next and then click Repair your computer from the next box.

Then go into Troubleshoot > Advanced options > Command Prompt.

In the command prompt type the following:

C: (Hit Enter)

C:BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY (Hit enter)

Exit (Hit Enter)

The comand promt should then close click continue to restart your PC.

Remember to swap your boot drive back in the BIOS.

On booting spam F8 to bring up the advanced boot options then boot into safe mode.

If you wish to turn it off just do the same but enter:

BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY STANDARD

Good luck.

FeFiDoh · 4 Nov 2015 at 20:42

I have got back into Windows and it is all okay at the minute. I dual boot with Ubuntu and have Grub loader which makes booting into safe mode really difficult (can't do it?). I right clicked my drive and did "check for errors" it said it found some and needed to be rebooted so I did that. Any other tools I can try to check it?

TWiNKLeT0Es · 4 Nov 2015 at 21:03

You could try SFC /Scannow in elevated command prompt to check any system file issues.

What antivirus/firewall software are you using?

FeFiDoh · 4 Nov 2015 at 22:51

Will do that scan now and I have Kasperky

Disco_P · 5 Nov 2015 at 21:25

Unless it's the SMART data showing things a little weird, you appear to have 1.2 million CRC errors.

I have ~7000 per 830 that I have which is already exceedingly high, if I hadn't used rubbish SATA cables that value would be around 10.

Can you run the SMART thing from magician as so I can compared apples to apples?

FeFiDoh · 5 Nov 2015 at 21:39

I meant to reply this morning, but I ran that SFC /Scannow and it found and fixed some errors. I will do that SMART magician thing now.

Disco_P · 6 Nov 2015 at 17:21

Yep, 1.2 million CRC errors.

Wikipedia describes it as: The count of errors in data transfer via the interface cable as determined by ICRC (Interface Cyclic Redundancy Check).

Basically it sends some data, does some maths and compares results. If they don't match then 1 is added to the CRC error count.

It's usually a sign of a bad connection due to cabling etc.

I'd suggest using a different SATA cable, or just unplugging the drive and blowing on the connections to ensure there is no dust.

Just out of curiosity what is the total bytes written on the drive? I am at 15.6 and 19.1 terrabytes for my drives.

FeFiDoh · 6 Nov 2015 at 18:31

I took the cables out yesterday and reinserted them and I took the SSD out at the lan i was attending to run a check using someone else's computer. As for total bytes written it says 9.90tb

Disco_P · 6 Nov 2015 at 19:37

If you have any spares I would try them. Mine never really stopped working but I would commonly get issues like you are having and then at times they would be perfectly fine.