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- 12 Aug 2005
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I've just had a very upset girlfriend on the phone and after doing everything I could, the problem still existed so I'm appealing to OcUK to give any help you can.
The system is an Acer 6920G laptop, just over a year old so out of warranty.
A few days ago, she had a disk consistency check on boot which found an error but was fixed with chkdsk without any problems. I thought nothing of this until she just phoned me when she got in from work.
When she turns her laptop on, it POSTs fine and gets to the Vista loading bar but stays on it. She left it for 15 minutes and it was still on it and when I asked her to check the HDD light, she said it was off. It could briefly come on every 30 seconds but then stay off. Leaving it on this screen didn't appear to solve anything so she turned it off by holding down the power button (my advice).
After turning it back on she was presented with the diagnostic startup thingy which she ran and it found an error with something (can't remember what) which it looked like it fixed. When restarted, the problem still existed.
I then told her to press F8 on boot and enter safe mode. However, all the files were loading fine except when it got to crcdisk.sys and it then appeared to freeze. I told her this was normal as even mine did that but 2 minutes later with it still showing that, I'm not so sure.
tl;dr
Vista hangs on loading screen with the bar going across
Can't enter safemode, laptop freezes after chkdisk.sys
She doesn't have a recovery disk
Halp!
The system is an Acer 6920G laptop, just over a year old so out of warranty.
A few days ago, she had a disk consistency check on boot which found an error but was fixed with chkdsk without any problems. I thought nothing of this until she just phoned me when she got in from work.
When she turns her laptop on, it POSTs fine and gets to the Vista loading bar but stays on it. She left it for 15 minutes and it was still on it and when I asked her to check the HDD light, she said it was off. It could briefly come on every 30 seconds but then stay off. Leaving it on this screen didn't appear to solve anything so she turned it off by holding down the power button (my advice).
After turning it back on she was presented with the diagnostic startup thingy which she ran and it found an error with something (can't remember what) which it looked like it fixed. When restarted, the problem still existed.
I then told her to press F8 on boot and enter safe mode. However, all the files were loading fine except when it got to crcdisk.sys and it then appeared to freeze. I told her this was normal as even mine did that but 2 minutes later with it still showing that, I'm not so sure.
tl;dr
Vista hangs on loading screen with the bar going across
Can't enter safemode, laptop freezes after chkdisk.sys
She doesn't have a recovery disk
Halp!
