Boot-Up Issues

[.Kencs]

Hi, Someone just phoned me asking me how to over-come an issue with windows looping at the advanced options screen.

The machine is an iQon which I have never heard of, but they get the normal options:

Safe Mode
Safe Mode with Networking
Etc
Etc
Etc

And no matter what they try, it says Starting Windows XP and then loops to the advanced options. I have asked them to remove any items they have attached to the machine like printers etc but still no joy.

Any help would be great...

Thanks in advance

 

[dagwoood]

Something they could try. Put their XP disc in and boot from it. Wait until you're offered the option to repair an installation and select that. When they get to the command prompt, run

chkdsk C: /F /R

This will check if there are any errors with the file system/sectors on their disk and attempt to locate/repair them.

These types of loops can sometimes be cause by corrupt files on the hard drive.

If there aren't any errors found by chkdsk, they could then run sfc, again from the command prompt. This will check if there windows files are intact. If they aren't, the correct windows filed will be added.

 

[.Kencs]

Thanks