Bought a laptop then price drops down :(

int · 26 Dec 2008 at 20:40

I'd bought an Acer 7730 from the purple shirt store for £440 on Monday after being convinced it wouldn't drop in price any further, only to find that it's now at £399 in the same store as well as another well known electrical store.

Is it possible to return the laptop and buy it new at the new price or do I just accept that I've paid the extra £40?

sja360 · 26 Dec 2008 at 20:44

why did you buy a laptop before xmas :confused:

i would have thought you'd wait till after xmas... unless it was a present?

Jamesdavid3 · 26 Dec 2008 at 20:45

Where did you get it from?? cant find a laptop on the website

reflux · 26 Dec 2008 at 20:46

For £40 I wouldn't bother.

int · 26 Dec 2008 at 20:47

It was a belated birthday present & pre-emptive christmas present as both are quite close together.

Search for "7730" on the purple shirt website to find it. I think I'll just put up with the £40 loss and be happy hah

Jamesdavid3 · 26 Dec 2008 at 20:52

You could get a full refund, you dont have to give a reason.

Then get your full money back then buy it again.

int · 26 Dec 2008 at 20:54

Exactly what I thought, however I think they'd realise what I was up to...

beermonster · 26 Dec 2008 at 20:55

Jamesdavid3 said:
You could get a full refund, you dont have to give a reason.

Then get your full money back then buy it again.

I don't think this particular shop has a return policy for unwanted items

1mm3 · 27 Dec 2008 at 02:48

Simply say it was an unwanted xmas gift, Get a friend/family member to buy it for you within the space of a few minutes.. £40 better in your pocket than theirs

Zefan · 27 Dec 2008 at 02:50

You were prepared to pay that much for it before, why not now?

Moonrise · 27 Dec 2008 at 09:17

If the shop you bought it from still has stock, then all you need to do is take your receipt and credit/debit card to the store, ask them to Price Match the stores current price and they will refund the difference.

If they are out of stock, but the other well known store you mention has stock (and is within 30 miles), they will Price Match them and refund the difference.

The Price Match Promise is only valid for 7 days from date of purchase, so you need to go in before monday.

int · 27 Dec 2008 at 10:12

Cheers moonrise, didn't realise they had a price match policy!

Moonrise · 27 Dec 2008 at 12:43

Just check your local stock and price situation before you go in. They shouldn't give you any hassle.

int · 27 Dec 2008 at 18:38

Cheers chap, got them to match the new store price and got a refund

GSXRMovistar · 27 Dec 2008 at 20:42

I'm in the same situation, I also got a new netbook from that store and the price dropped £30 on Christmas day, I went in and asked what my options were, they said I could return/refund and re-buy but they wouldn't refund the difference. For £30 I couldn't be bothered seeing as i had spent time setting it up and would have to go through all that again.

But the cheeky buggers never even mentioned the price match policy, luckily for them I got it on the 15th so doesn't apply to me.

MichaelM · 27 Dec 2008 at 22:33

1mm3 said:
Simply say it was an unwanted xmas gift, Get a friend/family member to buy it for you within the space of a few minutes.. £40 better in your pocket than theirs

Bring it back and get a friend or family member to walk in on you taking it back and say they will buy it for £350 as its a used model