Bright Pixel

[NickM]

Does anyone know what exactly Dell's Premium Panel Guarantee covers? My U2410 has developed a single stuck purple pixel, is it classified as a bright pixel?
Thanks

 

[andy_mk3]

Best thing to do is call them.

 

[NickM]

I've sent them an email but I thought I'd ask here to see what people think.

 

[cmndr_andi]

I find calling them is faster, just give them a ring on their technical support line and ask to be transferred to the monitor division.

My Ultrasharp 2709W developed a bright pink/purple pixel a year or so ago and after calling them up I had a replacement (brand new) the next day.

 

[NickM]

Hmm okay, I'll give them a call tomorrow then.

 

[andy_mk3]

Dell are usually pretty good with replacements

 

[topdog@OC]

http://en.community.dell.com/support-forums/peripherals/f/3529/p/18935707/19058693.aspx

Short version: bright sub pixels or other defects aren't covered, only 'full bright' (all 3 subpixels on) are included.

Worth a try though, as it seems some replacements have been done regardless.