Broadband connectivity problems with new pc build.

Brain_in_a_vat

Brain_in_a_vat

Brain_in_a_vat

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This is obviously an extremely nooby question, but I've recently built a new computer from scratch, installed Windows 7 (which I can't validate without internet it seems), I plug in my ethernet cable into usb port on the back-plate and still I can't seem to find my BT Homehub on my network center. Do I have to purchase some type of adapter or something? Much appreciated!
 
The adapter (Ethernet) will almost certainly be built into the motherboard. This is hopefully what you are plugging your Ethernet cable into (assuming it is an Ethernet cable). The motherboard manual will tell you where its situated.

The drivers should have come with the motherboard on the included CD. Check in device manager and see if they are already installed as Windows may have automatically found the correct drivers during the install.
 
Ah okay then, yeah I'm plugging it in to the Ethernet adapter, I get confused with basic tech related terms quite often, evidently. So I simply insert the disk and it'll guide me through the process of enabling the adapter and installing drives (if they haven't already been as you said) by some kind of wizard?
 
If you haven’t already done so use the disk that came with the motherboard to install all of the necessary drivers. Exactly how this works will depend on the manufacturer, if you read the motherboard manual it should provide the necessary instructions. The process is normally fairly painless.

You can check that all the drivers are installed by opening the Windows Device manager and checking for any exclamation marks against devices in the list.
 
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Okay I've installed all of the drivers, but when I attempt to detect a connection it still fails. The process I go through is entering 'Network' on the task bar, then I click 'Connect' under 'Broadband Connection'. It then prompts me for my user name and password which I assume is the 'Network name' and 'Admin password' displayed on the back of my HomeHub 2.0. It dials for a few seconds and then an error message appears saying:

'Error 651: The modem (or other connecting device) has reported an error.

If you continue to receive error messages you can enable logging for analysis.'

There's then a tick box for 'Enable logging' and an option to 'Redial' or close the window.

I have the ethernet cable attached to the adapter, the LED is flashing and I've installed all of the drives off of the motherboard disk. Any ideas?
 
You shouldn’t the messing with user names and passwords. If they’re for anything they’re for wireless.

Open a command prompt and enter ipconfig. Check that you’ve got a valid IPv4 address, or copy the results here so they can be checked.

The last time I messed with a Homehub it came with an installation disk that went through all of the necessary steps to get a wired connection working in excruciating detail. I’m sure there will also be a version of the instructions on BT's website.
 
Brain_in_a_vat said:
Okay I've installed all of the drivers, but when I attempt to detect a connection it still fails. The process I go through is entering 'Network' on the task bar, then I click 'Connect' under 'Broadband Connection'. It then prompts me for my user name and password which I assume is the 'Network name' and 'Admin password' displayed on the back of my HomeHub 2.0. It dials for a few seconds and then an error message appears saying:

'Error 651: The modem (or other connecting device) has reported an error.

If you continue to receive error messages you can enable logging for analysis.'

There's then a tick box for 'Enable logging' and an option to 'Redial' or close the window.

I have the ethernet cable attached to the adapter, the LED is flashing and I've installed all of the drives off of the motherboard disk. Any ideas?
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But you shouldn't be usning a dial up network? I have zero experience with BT and their homehuns but if it is connected via an Ethernet cable and the network drivers are correctly installed, try opening a browser and see what happens? There's nothing to configure for a wired connection.
 
Indeed. If there was ever a time for someone to RTFM this would be it.

A wired connection should be the simplest option to setup. Assuming the drivers are installed it should just be matter of answering one question when Windows detects the network.
 
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