Broadband switch?

[The1nonly1]

Despite this being made easier recently, I still don't understand the process.

I'm currently with BT and my contract ends on the 19th Feb (in 30 days) but I can get a better deal with Plusnet and cashback so will be switching to them but I have no idea when I should order from them to not get charged extra from BT and to minimize downtime.

Plusnet have told me I choose the migration date when joining them which is between 1-4 weeks so been advised to do it around the 23rd. However this would mean my 30 days notice extends and I'd still owe BT something (may be small amount) but I've seen on their website that the notice period when switching is 14 days - "Exceptions to the 30-day minimum notice period

1. If you're switching to another provider through the normal process, the notice period will be 14 days."

https://www.bt.com/help/landline/ma...l-my-services/i-want-to-stop-my-bt-phone-line

Can someone explain this process to me please? Do I give 30 or 14 days notice?

 

[Caged]

https://www.ofcom.org.uk/phones-tel...illing/switching/switching-broadband-provider

There's no concept of a notice period - just make sure you're out of contract with the losing provider. Don't speak to BT to cease anything, the gaining provider handles all of that.

 

[Avalon]

As above, you aren't cancelling the service, you are transferring it to a new provider (who is incidentally owned by BT). Book the transfer for 19/2 onwards and you have no issues, yes you will owe BT money for calls/service up to that date, but as you generally pay a month in advance, they may owe you money depending on how your billing cycle falls and if you use the phone for chargeable calls. Remember that if you have any additional services with BT you still need to give notice on those or the prices may change, eg mobile sim deals go up £5 each.

 

[The1nonly1]

Thanks guys. I'm just going to switch the service and have the date of the 19th February.